MyPhone Direct Notice to Parents
Under the Children’s Online Privacy Protection Act, Ooma must provide notice to and obtain parent/guardian consent prior to collecting, using, or disclosing personal information from children under age 13. Ooma will not collect, use, or disclose any personal data from your child unless you consent.
Information We Collect
With your consent, we may collect:
- MyPhone Device Information, including device status, IP address, hardware model, MAC address, serial number, and phone number associated with your MyPhone.
- Call Information, including the phone numbers you call or receive calls from, the date/time of the calls, and the length of the calls.
- Technical Information, including network quality metrics and other technical data related to call performance.
- Voicemails, including information contained in voicemail greetings and messages. This information may be recorded and stored to provide you with our products and services, including via artificial intelligence if you elect to purchase our voicemail transcription service.
How We Use Information
We use this information to provide and improve MyPhone and its related services, communicate with MyPhone users, troubleshoot, comply with our legal obligations, and as further discussed in our Children’s Privacy Policy.
How We Share Information
We may share or disclose your child’s personal information to third-parties in the following instances:
- With the MyPhone Accountholder. We share your child’s information and activities (such as interactions with MyPhone) with the account associated with your MyPhone for purposes of maintaining the account, facilitating communications, and providing the services.
- With our Service Providers. We may share your child’s information with third party vendors, service providers, contractors or agents to perform business, professional, or technology services and functions on our behalf and who are subject to confidentiality and security obligations. Our current list of service providers is available upon request. As required by applicable data protection laws, we impose contractual limits on how these service providers can use the personal information they receive.
- Call Participants. MyPhone allows its users to communicate with call participants as part of its services. When using MyPhone, your child may voluntarily choose to share their personal information to individuals in those communications.
We may also share your child’s personal information if we have a good faith belief that access to or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process, judicial proceeding, or enforceable governmental request; (b) enforce applicable Terms of Service, including investigation of potential violations thereof; (c) detect, prevent or otherwise address fraud, security or technical issues; (d) protect the rights, property, or personal safety of Ooma, its users, or the public; or (e) as required or permitted by law. If Ooma is involved in a merger, acquisition, bankruptcy, change of control, or any form of sale of some or all of its assets, personal information may be transferred or disclosed in connection with the business transaction, subject to any applicable laws.
Verifiable Parental Consent Method
You must provide your consent and verify your identify by using a credit card or debit card to subscribe to MyPhone.
If you do not provide your verifiable parental consent within a reasonable time frame in our discretion, we will delete your contact information from our records.
You may consent to the collection and use of your child’s information without consenting to the disclosure of information to third parties, except when disclosure is integral to providing our services.
Ooma’s Privacy Policies
To learn more, read Ooma’s full Children’s Privacy Policy and general Privacy Policy.
Contact Us
If you have any questions about this Direct Notice or our Children’s Privacy Policy, you may contact us at:
- Email: myphoneprivacy@ooma.com
- Mailing address: Ooma, Inc., 525 Almanor Avenue, Suite 200, Sunnyvale, CA 94085
- Phone: 1 (650) 566-6600