Ooma Business Blog

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In case you haven’t heard, traditional phone lines are becoming extinct—cellular and VoIP (Voice over Internet Protocol) are taking over the world of business and residential phones. So where does that leave legacy devices such as elevator phones that depend on those old traditional phone lines?

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Telephone etiquette is how you conduct yourself on a phone call. Historically there have been distinct do’s and don’ts for telephone etiquette. With the emergence of mobile devices, things are definitely more relaxed these days. However, it’s still crucial to use proper phone etiquette for business conversations.

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Whether you’re a private medical practice, a local law office or a bustling retail store, reliable and feature-rich VoIP services can revolutionize the way your SMB communicates and can streamline your operations. But with so many options available, finding the right fit can be overwhelming. That’s why we’ve compiled these tips for choosing the best VoIP for small businesses to help you make an informed decision.

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Have you ever been working on a tight deadline when the phone rings and pulls you out of your zone? It takes a while to get back on track, which is frustrating. In fact, according to a recent study by a German think tank, it takes 15 to 24 percent more time to complete a task following one single interruption. That can quickly eat away at your day and productivity.

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The best way to get the most out of your business voicemail is simple, though it may involve some retraining for your team: respond ASAP. If you listen to a message while multitasking, it’s easy to forget to respond. Not a great way to make callers feel you care.

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Let’s dive into the 10 new features that I think you’ll find the most useful—after all, many were suggested by users like you—when you upgrade to the new version 6.4 for either iOS or Android.