Ooma Business Blog
Building customer trust in the age of AI
September 15, 2026
Learn how transparency, accountability and human oversight can help your business build customer trust when using AI.
 | by Husain Sumra |
Natural language processing: What it means for your business phone system
September 15, 2026
See how natural language processing helps business phone systems understand callers, route requests and improve customer service.
| | by Husain Sumra |
Designing a ‘zero friction’ call flow for small businesses
September 4, 2026
Learn how to find friction in your small business call flows and create a faster, easier customer experience.
 | by Mark Vogel |
The copper sunset is coming for your storage facility: here’s what to do
September 4, 2026
Copper phone line retirement puts gates, intercoms and emergency systems at risk. Follow five steps to protect your storage facility.
 | by Tonya Hottmann |
POTS line replacement for nurse call systems
August 25, 2026
Learn how to identify POTS dependencies in nurse call systems, audit communication paths and plan a reliable copper transition.
| | by Tonya Hottmann |
Business phone trees: A complete guide
August 24, 2026
Learn how phone trees work, why businesses use them and the CLEAR framework for building a better caller experience.
| | by Mark Vogel |