Latest posts by Husain Sumra

What is a call flow?
  • February 7, 2023
Call flows can range from rudimentary flow chart diagrams that show receptionists where to transfer calls to advanced cloud systems that automatically route inbound calls through an Interactive Voice Response (IVR) menu. This blog post will focus on the automated variety, but many of the principles will be the same. [Read More]
Posted in Blog
How do banks use Interactive Voice Response systems?
  • February 7, 2023
Have you ever called a financial institution to activate your new credit or debit card? Or to set up a personal identification number (PIN)? Or to check your account balance? If so, you’ve likely responded to automated questions with voice responses as you’re walked through the system and helped to complete the task at hand. This is Interactive Voice Response (IVR) software. [Read More]
Posted in Blog
13 IVR best practices to delight callers
  • February 5, 2023
You need to take a customer-centric approach. Put yourself in your customers’ shoes and envision what they want from IVR menu options when calling your business. Research shows that customers want three things: fast resolution, a personalized call journey and consistent help without having to repeat information. [Read More]
Posted in Blog
A guide to VoIP monitoring tools
  • January 24, 2023
VoIP monitoring tools produce data that gives you insight into the technical performance of a VoIP phone system. They’re used by IT departments and providers like Ooma to optimize performance and call quality. These tools provide analytics on issues such as network jitter, latency and packet loss. [Read More]
Posted in Blog
Why is cloud telephony important?
  • December 16, 2022
Cloud telephony is an advanced form of telephone service that runs on a cloud computing model and uses Voice over Internet Protocol (VoIP) technology. It is also referred to as a hosted phone system, hosted PBX system or hosted VoIP system. [Read More]
Posted in Blog
Is PBX better than VoIP?
  • December 16, 2022
Figuring out the best phone system for your business can be a challenge, especially considering the countless terms that you’re bound to run into. Let’s take a look at PBX and VoIP, for instance. Both acronyms describe certain types of phone systems, which leads to the commonly-searched question: Is PBX better than VoIP? [Read More]
Posted in Business Blog
What is an on-premise phone system?
  • December 15, 2022
On-premise phone systems have been the traditional choice for businesses for many years. However, with the development of hosted or cloud-based phone systems, on-premise systems are no longer the only option. [Read More]
Posted in Blog
Guide to hosted phone systems
  • December 13, 2022
Hosted phone systems have been the system of choice for countless big and small businesses these past few years and rightfully so. Also referred to as a cloud phone system, cloud PBX, virtual PBX or hosted PBX, a hosted phone system takes the hassle out of managing an on-site phone system by delegating that responsibility to a third-party provider. [Read More]
Posted in Business Blog
National Emma M. Nutt Day: an important day in communication history
  • August 31, 2022
Did you know that September 1 is Emma M. Nutt Day? Emma M. Nutt Day celebrates the fact that Nutt was the first female telephone operator. Emma Nutt’s contribution to the telephone industry has been recognized by the National Museum of American History, which organized a one-day special event honoring her in 1984. It was called “All Alone by the Telephone. [Read More]
Posted in Home Phone Blog
Why VoIP is better for your business
  • June 17, 2022
VoIP phone systems are a major upgrade on traditional business phone systems. It’s like comparing color TV to black and white. By making the switch, your business will instantly unlock the ability to communicate more fluidly. That’s true for both internal and external communications. [Read More]
Posted in Business Blog
What is VoIP caller ID and do you need it?
  • June 15, 2022
If you’re considering making the switch to a VoIP-based phone system, it’s natural to have some questions about how things work. For many businesses, one area of concern is caller ID. [Read More]
Posted in Business Blog
What does the future hold for VoIP?
  • December 20, 2021
Technology improvements have come at a rapid rate since the turn of the millennium. Because VoIP builds off of a modern, digital, intelligent technology base, it is able to do more than simply carry voice communications. [Read More]
Posted in Business Blog
What if Santa went virtual?
  • December 14, 2021
Santa Claus has been around as long as anyone can remember, and yet his magical annual toy operation hasn't yet been modernized.Do you wonder what would happen if we applied modern business practices and updated technology to Santa’s old-. [Read More]
Posted in Blog
Ooma vs. Frontier: seven reasons to choose Ooma for your business
  • December 8, 2021
Debating Ooma vs. Frontier for your business phone? What if you could cut your phone bill by hundreds of dollars per year? Cost savings are just one of the seven reasons Ooma is an excellent choice for your business phone needs. [Read More]
Posted in Business Blog
4 new reasons to download Ooma’s updated mobile app.
  • November 18, 2021
When you need to work on the go, you don’t want to worry about getting your business done. That’s why we’re continuously adding new features to our Ooma Office mobile app to make it more useful. [Read More]
Posted in Business Blog
4 ways to grow your business with TikTok.
  • November 12, 2021
TikTok is a fast-growing social media platform with more than one billion monthly active users in 2021, up from 680 million monthly active users in late 2018. You might be wondering if you should invest time and energy to learn how to use TikTok to promote your business. [Read More]
Posted in Business Blog
Boo! How to scare up extra profits with a ghost kitchen.
  • November 8, 2021
The ghost kitchen is a new, lower-cost way to run a restaurant company. Find out about the pros and cons of this model to see if it is right for you. [Read More]
Posted in Business Blog
How to plan a virtual Worksgiving for your employees.
  • October 25, 2021
Use these six simple steps to plan an engaging and safe virtual Worksgiving event for employees in 2021. [Read More]
Posted in Business Blog
How to get your business ready for Black Friday step by step.
  • October 25, 2021
Black Friday 2021 is coming up soon. Use this six-step process to get ready for this multi-billion-dollar business opportunity. [Read More]
Posted in Business Blog
Connecting 8 city government locations together in Colorado.
  • October 20, 2021
Are you thinking about changing from your legacy phone system? Find out how the city of Burlington, Colorado, made the change. Located east of Denver, Burlington has a population of approximately 4,300 people. [Read More]
Posted in Business Blog
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