Latest posts by Husain Sumra

How Ooma’s Ron Hellpap builds relationships to help grow businesses
  • May 21, 2024
Outside account executive Ron Hellpap uses his experience in restaurants and legal to help build up their businesses' communication infrastructure. Read more about Ron and his journey with Ooma over the years. [Read More]
Posted in Blog
Go green with VoIP technology
  • May 3, 2024
As the world continues to grapple with the challenges of climate change, there is recognition that sustainability can and must be integrated into all aspects of our lives, including the corporate responsibility of business. VoIP is an easy and seamless way to make your communication more sustainable with some green tech. [Read More]
Posted in Blog
How Helen (Hye Rang) Youn’s international past helps her connect customers at Ooma
  • April 25, 2024
Get to know Helen (Hye Rang) Youn, a B2B marketer in demand generation at Ooma, first came to America from South Korea to pursue a career in filmmaking. She was an aspiring filmmaker who wanted to use storytelling to be a positive influence in the world. [Read More]
Posted in Blog
The best phones in ’80s movies
  • March 29, 2024
Let's embark on a nostalgic trip back to the era of massive hairstyles, leg warmers and arcade games—the fabulous '80s! Specifically, we'll focus on some of the most iconic ’80s phone scenes that captured hearts and minds during this golden age of filmmaking. [Read More]
Posted in Blog
What is a VoIP cell phone?
  • March 28, 2024
People are growing more connected every day, and we owe much of this trend to cell phones. Although desktop computers have more capacity and horsepower, smartphones can do much of the same activity at this point. Cell phones are small but mighty... [Read More]
Posted in Business Blog
Ooma’s Jagmeet Sekhon wants you to bring us your enterprise communication problems
  • February 28, 2024
Jagmeet Sekhon, Senior Manager, Product for Ooma Enterprise, had always been focused on the customer journey. From her time at Canadian airline WestJet to telecom Shaw Communications, a part of Rogers, she enjoyed customer journey mapping. Get to know Jagmeet in this post and explore how she addresses enterprise communications problems. [Read More]
Posted in Blog
What if Santa went virtual?
  • December 22, 2023
Santa Claus has been around as long as anyone can remember, and yet his magical annual toy delivery hasn't yet been modernized. Here is what we think it would look like if Santa applied modern business practices and added updated technology to his holiday operations? [Read More]
Posted in Blog
How the Copper Monster bit into your budget and raised your phone bill
  • December 21, 2023
Explore the fictional tale of the Copper Monster and how it has been eating away at your home phone budget with the rising costs of copper landlines. Switch to Ooma Telo home phone service to save your phone bill from cost increases and get ahead of the eventual copper line shut down. [Read More]
Posted in Home Phone Blog
Ooma’s Dmitry Maslov explains how he and his team take customer feedback to heart
  • October 27, 2023
Meet Dmitry Maslov, product manager at Ooma, and learn why he is passionate about providing a great user experience for small business owners who subscribe to Ooma Office. [Read More]
Posted in Blog
6 Wireless VoIP Headset Picks
  • September 12, 2023
Maybe there’s an echo that’s draining your focus, or one of your colleagues is chatting loudly with someone else right next to you. All these problems are irritating for both parties, disturb your workflow and just seem plain unprofessional. That’s where VoIP phone headsets come into play. VoIP headsets reduce the chances of poor quality calls and prevent you from hearing the distractions around you. [Read More]
Posted in Business Blog
National Emma M. Nutt Day: an important day in communication history
  • August 17, 2023
Did you know that September 1 is Emma M. Nutt Day? Emma M. Nutt Day celebrates the fact that Nutt was the first female telephone operator. Emma Nutt’s contribution to the telephone industry has been recognized by the National Museum of American History, which organized a one-day special event honoring her in 1984. It was called “All Alone by the Telephone. [Read More]
Posted in Home Phone Blog
The funniest phone numbers: from 800 numbers to pranks
  • June 1, 2023
We all know phone numbers are a great way to connect with people, whether it’s getting someone’s digits to ask them out, checking in on Grandma or even calling a local business. You don’t just have to use them to connect with people though, there’s a whole world of creative and fun phone numbers out there! [Read More]
Posted in Blog
What is a call flow?
  • February 7, 2023
Call flows can range from rudimentary flow chart diagrams that show receptionists where to transfer calls to advanced cloud systems that automatically route inbound calls through an Interactive Voice Response (IVR) menu. This blog post will focus on the automated variety, but many of the principles will be the same. [Read More]
Posted in Blog
How do banks use Interactive Voice Response systems?
  • February 7, 2023
Have you ever called a financial institution to activate your new credit or debit card? Or to set up a personal identification number (PIN)? Or to check your account balance? If so, you’ve likely responded to automated questions with voice responses as you’re walked through the system and helped to complete the task at hand. This is Interactive Voice Response (IVR) software. [Read More]
Posted in Blog
13 IVR best practices to delight callers
  • February 5, 2023
You need to take a customer-centric approach. Put yourself in your customers’ shoes and envision what they want from IVR menu options when calling your business. Research shows that customers want three things: fast resolution, a personalized call journey and consistent help without having to repeat information. [Read More]
Posted in Blog
A guide to VoIP monitoring tools
  • January 24, 2023
VoIP monitoring tools produce data that gives you insight into the technical performance of a VoIP phone system. They’re used by IT departments and providers like Ooma to optimize performance and call quality. These tools provide analytics on issues such as network jitter, latency and packet loss. [Read More]
Posted in Blog
Why is cloud telephony important?
  • December 16, 2022
Cloud telephony is an advanced form of telephone service that runs on a cloud computing model and uses Voice over Internet Protocol (VoIP) technology. It is also referred to as a hosted phone system, hosted PBX system or hosted VoIP system. [Read More]
Posted in Blog
Is PBX better than VoIP?
  • December 16, 2022
Figuring out the best phone system for your business can be a challenge, especially considering the countless terms that you’re bound to run into. Let’s take a look at PBX and VoIP, for instance. Both acronyms describe certain types of phone systems, which leads to the commonly-searched question: Is PBX better than VoIP? [Read More]
Posted in Business Blog
What is an on-premise phone system?
  • December 15, 2022
On-premise phone systems have been the traditional choice for businesses for many years. However, with the development of hosted or cloud-based phone systems, on-premise systems are no longer the only option. [Read More]
Posted in Blog
Guide to hosted phone systems
  • December 13, 2022
Hosted phone systems have been the system of choice for countless big and small businesses these past few years and rightfully so. Also referred to as a cloud phone system, cloud PBX, virtual PBX or hosted PBX, a hosted phone system takes the hassle out of managing an on-site phone system by delegating that responsibility to a third-party provider. [Read More]
Posted in Business Blog