Save 25% on
Yealink T27 IP phone.

Get back to
business faster.

Save 25% on
Yealink T27 IP phone.


Home > Business Phone Service > Retail Stores

Business Phone Service
for Retail Stores

Ooma Phone Systems for Retail Stores

Whether you’re selling a range of goods from computers to clothing, or services from salons to repair shops, you don’t want to frustrate customers and lose business because of your phone system.

Step up your game with a top rated, yet very affordable business office phone system designed to meet the demands of the retail industry can enhance customer experience and improve efficiencies. That means happier customers and greater revenues.

Call 1-877-353-5185 to learn more.
Business Phone for Retail Stores

What do retail stores need in an office phone system?

While retail stores can vary in size and specialty, from local mom and pop hardware stores to large commercial chains, every store needs to route calls quickly and efficiently.

Hearing a busy signal or being on hold for long periods of time are a source of major frustration for customers, which could mean bad reviews or negative word of mouth comments about your business. You need a business communications system that enables you to service customers quickly and also helps you stay in touch with suppliers so you can stay apprised of shipment of goods. You want to manage your supply chain for multiple retail locations whether you are in the office or on the go, which means you need a powerful, flexible system that enables you to take and make calls on your business line when using your mobile phone.

And if you manage more than one franchise location, it’s easy and efficient to have one business phone system with extension dialing to multiple stores.

Ooma Business case studies.

U.S. Retail

U.S. Retail is a franchisee of Pet Supplies Plus with 41 stores across 6 states. We are moving up to about 200 Ooma Office lines. We need to be able to take calls from customers, vendors, partners, suppliers and wanted everyone on one platform even when geographically diverse. The value of Ooma is the cost savings, and time as well; no managing multiple carriers and providers.

Chuck Stutes

VP Communications


Two national
pizza chains

Two national pizza chains are using Ooma Business to more efficiently service customers. The Ooma MyDay dashboard allowed franchise owners of one national pizza chain anticipate peak volume times and staff accurately to meet demand while also using analytics to address under-performing stores with training and other tactics. Another pizza chain integrated its AI with Ooma’s UCaaS platform to better serve repeat customers.


Great office phone features for your retail locations.

Ooma provides advanced features that make retailer’s day-to-day work more efficient, increasing your productivity and making customers happier.

  • A smooth shopping experience during and after hours. With Virtual Receptionist, it doesn’t matter whether you’re busy helping customers or it’s after hours; your callers can be greeted with helpful information, such as directions to where they need to go. The menu options are customizable by you, allowing to create choices such as: Press 1 for store hours and Press 2 for a stock check.
  • “Always on” communication. The Ooma mobile app allows you to communicate in or out of the store, which means you can help your customers on a whole new scale. With Extension Dialing for Call Forwarding, you can make helping customers across locations easier. So if a customer calls one location that’s out of stock, your staff can easily transfer the shopper to a store that has the product in stock.
  • Notify the right staff simultaneously. You can create customized Ring Groups, allowing you to instantly direct calls to an entire department. So if your customer with a question about a return navigates certain menu options, your entire customer service department gets a ring. Your staff won’t waste time getting the caller to the right place, Ooma takes care of that for you.
  • Integrate backend systems. Tie your billing and loyalty program CRM systems directly into Ooma, allowing you to immediately recognize each customer and serve them faster with greater accuracy.
  • Easy setup.  If you have multiple retail locations, setting up a phone system can be time consuming. With Ooma, you can scale your business phone easily across many retail locations with our convenient setup.
  • Boost customer service with performance tools. You can record calls for quality assurance and play them back for evaluation and training purposes.

Discover more about how Ooma can help your retail business with our downloadable white paper.

Ready for a communications solution crafted for your business? Call 877-621-0515 for a free consultation and personalized quote.

Business Phone Accessories

Choose from these bundles or use our
Build Your Own System tool.

Yealink T27G

Yealink T27G
-25% Off IP Phone Offer-

  • Easy-to-use deluxe IP phone.
  • Good for: receptionists.
Business Phone Starter Pack

Base Station Pack
-Analog Phone Offer-

Comes with:
  • Ooma Office Refurb Base Station (1)
  • Wireless extensions (1)
  • *Compatible with existing analog phones

Yealink W56H + W60 Base
-Wireless Phone Bundle-

  • Portable handset plus base station
    with 30 hours of talk time.
  • Call volume: Low
  • Good for: restaurants, auto shops and other businesses with roving employees. [..more]

Ooma Review from U.S. Retail

U.S. Retail needed a business phone system that could power a number of locations across 6 states. Its management chose Ooma because it is just the right fit for franchises.


Business Phone Plans

We offer three service plans, designed to suit a variety of business needs. Ooma Office Pro includes extra perks like Call Recording in addition to Ooma Office’s 35+ business features. For forward-thinking business communications features, choose Ooma Enterprise where we will also assign an expert to guide and support you throughout the entire process.

Core Features Ooma Office Ooma Office Pro Ooma Enterprise
Price $19.95
Mobile App
Virtual receptionist
Call park/Call transfer/Call forwarding/Call flip
Ring groups/Multi Extension Dialing
Music on hold/Transfer music
7-digit dialing
Voicemail with audio email attachments
Call log
One Conference Bridge/Virtual Fax per user
Extension-to-extension dialing
Forward calls during device outages
One virtual fax per user
Call blocking
Smart phone app: 2-phones-in-1
Multi-device ring
Virtual extensions
SMS messaging
Overhead Paging
Desktop App
Call Recording
Enhanced Call Blocking
Voicemail transcription
Higher usage limits for: Extension Monitoring,
Call Park, Audio Conference Room Participants
Video conferencing
Integrations/API/Custom applications
Call monitoring

Thank you!

An Ooma Office Sales Representative will be in touch shortly.


The Ooma Office Logo
Thank you

Get Started

Upgrade to a smart business phone for only $19.95 per user/mo

  • Lower price
  • Clearer call quality
  • No contracts
Call or Chat

Get a Quote

Upgrade to a smart business phone for only $19.95 per user/mo.

Thank you!

An Ooma Office Sales Representative will be in touch shortly.


The Ooma Office Logo
Thank you

Get Ooma Office Pro

Get additional features, block unwanted callers, do call recoding and more for just $24.95 per user/mo

  • Affordable price
  • 40+ Features
  • No contracts
Call or Chat

Get Ooma Office Pro

Upgrade to a smart business phone for only $24.95 per user/mo.

Ooma Enterprise

UCaaS solutions perfectly tailored for your business.

We’ll follow-up within one business day.

We’ll conduct a needs analysis and design a solution built around your requirements.

A custom quote will be generated.

Call Sales 877-412-9552
or  Chat

Other Business Industries

Whether you’re a local or national business we can help – Ooma is the #1 VoIP solution for a variety of business industries.