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Home > Small Business Phone Systems > Faqs > How Do I Record a Phone Call

How do I record a phone call?

Ooma Office Pro users have the ability to record phone calls. Users may need to record phone calls for various business-related reasons, including customer service training, creating a formal record of verbal sales transactions and complying with industry requirements or best practices.

There are two ways to record calls with Ooma Office Pro, and both are simple to use.

First, your account administrator will have to enable call recording for your company once you’re subscribed. To do this, they must follow these steps.

  1. Log in to office.ooma.com.
  2. Navigate to the Call Recording tab.
  3. Check the Call Recording button.

From there, administrators can either choose to enable permanent call recording for certain users or encourage on-demand call recording. To enable permanent call recording, which will record all calls a user makes, follow these steps.

  1. Navigate to the Users page and choose the user you want to enable call recording for.
  2. Under the features tab, click the checkbox beside Record Calls.
  3. Click Save.

Permanent call recording is useful for users who are conducting customer service calls, so you can evaluate performance and review possible incidents. However, if you instead have users who need to only record certain calls, like a lawyer or a journalist, Ooma Office Pro makes that simple too.

Note: On-demand call recording only works if permanent call recording is disabled.

To start recording a call, simply press *52 at any time during a call.

o stop recording a call, simply press *53 at any time during a call.

Be sure to check your local city and state laws regarding call recording, as some laws require you to ask permission of the other person on the call before recording starts.

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