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Ooma Business Blog

The best business VoIP Phone Service in 2021 goes to… Ooma Office for the eighth year in a row!

By |Tuesday March 16, 2021

PCMag readers called it. Each year, PCMag polls its readers for their Business Choice awards and Ooma Office took top honors as the Best Business VoIP Phone Service for the eighth straight year.

And the news gets even better. Among PCMag’s 14 highest ranking VoIP Phone service companies, Ooma led in every category that was measured. While all the categories are excellent points to consider when selecting an internet phone service, the one we’re especially proud of is the likelihood to recommend. We love when our customers are excited to share their experiences.

Here are our scores (10 is the highest) in the PCMag categories, bolstered by testimonials that Ooma business customers posted on Trustpilot.

Installation/Setup 9.2


“Easy set-up, great features, no hidden fees. I would recommend Ooma to other businesses.”

Cost/Value 9.3

Kenneth H.

“I moved our corporate office to Ooma office away from AT&T in 2016–it was the best business decision. We had an office in Canada that caused us huge bills in long distance charges that vanished when we changed to Ooma Office. Our Nortel Networks phone system integrated with it nicely. Our customers and employees love it. It’s very reliable. Never had an outage and have moved offices 3 time in the last 10 years.”

Reliability 9.1

J. Green

“I have used OOMA for a few years now to help my business function. I cannot say enough great things about it. Easy to use, reliable, diverse, and best of all low cost. With the apps, my team is able to stay connected from anywhere. Highly recommend.”

Ease of use 9.3

George C.

“WFH Wonder! That is what I call Ooma Office. I work remotely and have for decades. Prior to Ooma Office, I stretched my home phone system to meet my needs. I had previously switched my home and office needs to Ooma residential and was ecstatic to manage a home phone, business line, and fax line from one system. I just did not know what I was missing until I switched to two Ooma accounts, one for personal residential and one for my WFH business.”

Tech Support 8.9

Denis J.

“Sole Practitioners Delight–Feature rich, intuitive to use, great support, priced right. What else could you ask from a phone system?”

Call Quality 9.1

Jag D.

“Been using Ooma for years. Service is convenient and priced below competition. Call clarity is superb and messaging setup is fairly easy.”

System Management 9.1

Tim H.

“Ooma Office has helped keep me organized. I can look back and log my calls, which I’m required to do. The flexibility that Ooma Office has to offer has made me a much better person in my follow up. The price benefit ratio makes Ooma hands down the best value in my opinion.”

Likelihood to Recommend 9.1

Jonathan J.

“As a sole proprietor I can’t always answer the phone and don’t have time to sort through all of the sales call messages. Ooma always answers when I can’t, then sends me an email with an attached recording of the message and information about the caller. So I can get the message whenever and wherever. Both messages and phone service have clear, reliable quality. The price is affordable, too. I’ve only needed to call customer service once, and the rep who answered was polite, helpful, and resolved my issue quickly. I would highly recommend this service.”

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