Ooma Business Blog

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With the rise of cloud-based telephony solutions, ensuring a secure and optimized communication environment has become more important than ever. Enter session border controllers, or SBCs. These network elements play a crucial role in managing and securing the flow of real-time communication sessions.

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As fax machines improved, so did the transmittal time. This was a boon to businesses that depended on sending or receiving sensitive documents. Fax machines became so popular that “fax” became a verb, as in “Fax me your order and we’ll ship it today.” The sales of stand-alone fax machines peaked in the U.S. in 1997 and three years later in Japan.

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Understandably, UCaaS cost is top-of-mind when transitioning to a cloud-based unified communications solution. In general, as-a-service solutions are considered cost-effective alternatives to on-premises systems.

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The key communication tool in all insurance agencies is still the telephone. So how do you master your insurance phone calls and business phone system? In this post, we’ll take a look at what makes phone calls effective and how you can get a phone system that will help you and your staff be more productive and provide a stellar client experience.

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The benefits of a virtual call center often outweigh a traditional call center, and Ooma wants to help you make the most out of it. To keep your virtual call center running in tip-top shape and maximize customer experience, we’ve compiled a list of call center best practices.

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Among the many challenges of running a medical or dental practice is coping with the important yet complex law called the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA.