Upgrade Your Home Office with Ooma’s New DP1 Desk Phone
By Dennis Peng|Tuesday August 7, 2018
Working at home just got easier thanks to Ooma’s newly released DP1 Desk Phone.
We all know that home offices aren’t typically outfitted with the same infrastructure that you have at work, and the classic home office faux pas is when your children come home while you’re on a business call. We saw it happen in the viral clip where a BBC reporter’s children walked in during his on-air interview. However, if you were taking a work call at home while using Ooma’s DP1 Desk Phone, you could physically pick up the phone set and walk to another room, finishing your call while using the phone’s backup battery. Disaster averted thanks to the phone’s wireless technology!
In addition to its wireless connectivity, the DP1 gives you access to tools that would otherwise be unavailable to customers using analog phones. For example, the DP1 has full two-line controls so you can make the most of Ooma’s advanced calling features, such as Instant Second Line™. Not only will your work calls get through even if a family member is using the phone, but your business calls made from home will sound professional, helping you make a good first impression.
Going Wireless With the Ooma DP1 Desk Phone
There are many reasons why VoIP adds value to your communications, including combining the best of cell phones and landlines.
Now, you can maximize your Ooma residential VoIP home phone service by going completely free from Ethernet lines or telephone cables. In fact, one of the most exciting features of the Ooma DP1 Desk Phone is that it connects wirelessly to your Ooma Telo. You aren’t limited by your home office setup, and you can place the DP1 in locations where you may not be able to easily access a phone jack or Ethernet cable. All you need is an electrical outlet to have full telephone access.
While you may have previously used an Ooma Linx to wirelessly connect your phone to the Ooma Telo, the DP1 has internal wireless capabilities without the need for an extra device.
Using DECT 6.0 to transmit, the range of the DP1 phone is up to 150 ft. from the Ooma Telo. To put that in context, you can place the phone about 19 parking spaces away from your Telo.
“The DP1 provides all the features of a high-end desk phone, yet can go anywhere there’s an electrical outlet, without having to worry about adding a phone jack or running phone wire across the room,” said Dennis Peng, VP of Product Management at Ooma. “There’s no longer any need to choose between flexibility and functionality in phones – now you can have both.”
Key Home Phone Features of the DP1 Wireless Desk Phone
Not only does the Ooma DP1 Wireless Desk Phone offer wireless connectivity, but it also adds value to your phone system so your communications platform will be efficient and effective.
Here are of the key features of the Ooma DP1 Desk Phone:
Professional: Use the DP1 to maintain professionalism when working from home. With full two-line controls, you can place calls on hold and switch between calls.
Wireless: The DP1 uses DECT 6.0 to connect wirelessly to the Ooma Office Base Station. No Ethernet cabling or extra adapters are required.
Connected: The DP1 desktop phone can sync with Ooma’s Contact List. Users can also add contacts on the DP1 phone from the call logs and redial lists.
Efficient: Get everyone in on the conversation with three-way conference calls.
Fast: You’ll have 32 programmable speed dials so you can quickly and easily call your contacts.
Intelligent: The DP1’s on-sight message waiting indicator will inform you of new voicemails.
Prepared: The rechargeable backup battery can power the DP1 for 24+ hours when in standby mode or for 7 hours of talk time, helping you to stay connected even if you lose power.
Locally networked: Use the phone’s Intercom feature to dial an internal phone that’s also connected to your Telo.
User friendly: With the DP1, you’re not limited to using the phone’s handset. The speakerphone and headset functions give you the choice to have phone calls in a way that works best for you.
Purchase the Ooma DP1 Wireless Desk Phone
The Ooma DP1 Desk Phone is affordably priced at $89 USD, and Ooma Telo customers can shop for the device via the My Ooma portal.
While the DP1 brings advanced wireless functionality to your Ooma Telo, it’s also compatible with Ooma small business phone systems. So, if you’re using the DP1 for your home office and are planning for future business needs, the DP1 wireless desk phone can also be used if you expand to our award-winning business phone service.
Dennis is the vice president of product management and technical advisory board member of Ooma and is responsible for creating an intuitive, compelling user experience.
Prior to joining Ooma, Dennis worked at Cisco Systems for 11 years where he began his career as a customer support engineer. He later joined the Escalation Team where he focused on fixing the most technically challenging problems, as well as supporting the design, rollout and operations of the largest remote access and broadband aggregation networks worldwide. He was honored with the title of Distinguished Support Engineer because of his expertise in networking protocols, isolating and fixing highly complex issues, and leadership among his peers.
Dennis holds Bachelor of Science and Master of Science degrees in Electrical Engineering from Stanford University.
Loyal customers are critical to business success because they tend to be a source of repeat business. According to The Loyalty Report 2018, “Loyalty programs that establish positive emotional connections with Members see 27% more of their Membership increasing their spend with the Brand.” This research tells us that building customer loyalty can lead to more spending.
Loyalty programs vs. improving customer experience: Designing your approach
There are different approaches to building customer loyalty. Some companies use loyalty program cards, bonus offers and other incentives. You might offer access to special deals like CVS or take 5% off the purchase price like Target. You might even give some or part of your product away for free, like airlines that provide free flights through their loyalty programs. What if your small business isn’t interested or able to offer these kinds of loyalty programs?
There is another way to encourage loyal customers to keep giving you repeat business. Gather customer feedback through a phone survey and then use that data to improve the customer experience. When customers see that the business owner has acted on their feedback, they may feel inspired to return to that business. That means more revenue for the bottom line. You just need a fast and straightforward way to conduct a customer satisfaction survey. That’s where a focused business phone survey comes in.
Why increasing customer loyalty with a phone survey is a good choice.
Organizing a customer satisfaction survey by phone offers notable advantages compared to other methods. While a net promoter survey can give you interesting data, there is no conversational element involved. Further, using the net promoter survey approach effectively requires a certain degree of specialized training in the net promoter methodology.
You might also consider online customer surveys. Surveying your email list or website is worth attempting. Depending on the size of your email list or website traffic, you might be able to get a large number of survey responses. The challenge with online customer surveys is that you will have to spend a lot of time reviewing the data to find insights. There is no way to ask a customer to clarify their survey responses or provide an example.
Conducting a customer satisfaction survey by phone gives you the best of both worlds. You can ask questions and get survey responses. However, you also have the opportunity to provide the human touch. For instance, you may hear a customer complain about a lost or delayed order. When you hear about a problem during a phone survey, you can gather all the necessary details to make the situation right with the customer.
How to increase customer loyalty with a phone survey step by step.
The following steps give you a starting point to create a simple customer satisfaction survey. Over the course of a month, you could gather a significant amount of insights to improve your customer service by calling five to 10 customers per day.
Define your customer satisfaction survey goals.
Before calling a single customer, reflect on your business goals. Are you seeking to improve your profit margins? In that case, you may want to focus your survey on the customers that spend the most on your business. Finding ways to make high-spending customers content may give you an excellent return. Alternatively, you may decide to focus your survey project on whether your local SEO has attracted customers.
Write your customer satisfaction survey questions.
Now that you have clarity on your goals, it is time to write your questions. According to Survey Monkey, a survey software company, it is best to focus your survey on closed-ended questions. An example of a closed-ended question would be: “How many times have you bought from our business in the past 12 months?” However, this kind of question may not give you the ideas you need to improve the customer experience.
At the end of the survey, consider asking one or two open-ended questions to understand better what your customers like. Encourage customers to think creatively with a question like this: “If you could change anything in our business, what would you improve?”
Tip: Reduce your need for note-taking by using call recording, but make sure that you ask for permission first.
Test the survey with a small group of customers.
With your list of customer satisfaction questions, make a few test phone calls to customers. The purpose of the test is to discover if any of the questions are unclear. If you receive confusing answers, revise the question to make them clearer.
Train employees on how to gather survey responses.
Consider running a few training phone calls for your employees. Ask them to call you or other employees in a role-playing scenario. Making a few practice calls will help your employees become more familiar with the questions. Besides, practice phone surveys will help employees learn how to record survey responses accurately. Once the training is complete, give your staff a list of customers to call and let them get started.
Review the survey responses for insights and follow up with customers.
After all of the survey responses are in, schedule time to review the results. In particular, look for patterns in the results. If a large number of people gave low scores to your website, you may need to make improvements. Also, review the survey responses received in the open-ended questions. You might be pleasantly surprised at what customers tell you.
Follow up with customers after the survey when needed.
A phone survey lets you gather rich insights because you can quickly ask follow-up questions. However, merely gathering survey responses may not impress your customers very much. Instead, offer to refer problems to the business owner for improvement or offer to enter the respondent in a drawing for a gift card. That is a much more compelling improvement! By addressing problems and issues when they arise, you stand a much better chance of winning additional loyal customers.