Ooma Business Blog
Designing a ‘zero friction’ call flow for small businesses
September 4, 2026
Learn how to find friction in your small business call flows and create a faster, easier customer experience.
 | by Mark Vogel |
The copper sunset is coming for your storage facility: here’s what to do
September 4, 2026
Copper phone line retirement puts gates, intercoms and emergency systems at risk. Follow five steps to protect your storage facility.
 | by Tonya Hottmann |
POTS line replacement for nurse call systems
August 25, 2026
Learn how to identify POTS dependencies in nurse call systems, audit communication paths and plan a reliable copper transition.
| | by Tonya Hottmann |
Business phone trees: A complete guide
August 24, 2026
Learn how phone trees work, why businesses use them and the CLEAR framework for building a better caller experience.
| | by Mark Vogel |
What is bloatware in a business phone system?
August 13, 2026
Learn what bloatware and software bloat are, why they can hurt business security and performance, and how to avoid excess.
 | by Husain Sumra |
AT&T’s copper line shutdown has begun
August 6, 2026
AT&T has started phasing out copper POTS lines, with no new installs or changes in nearly 20 states beginning October 15, 2025—and most copper services slated to retire by 2029. That puts fire alarms, elevator phones, safety call boxes and other POTS-dependent devices at risk. Learn the timeline, the operational and compliance impacts, and how modern POTS replacement solutions like AirDial keep critical systems online.
| | by Tonya Hottmann |