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Home > Small Business Phone Systems > Faqs > What Happens if All Agents Are Unavailable for an Extended Period
What happens if all agents are unavailable for an extended period?
If wait times exceed your configured limits, the system can redirect callers automatically to voicemail, a backup team, or another queue. This helps prevent frustration and keeps callers moving through alternate channels instead of being stuck indefinitely. You can also redirect to a pre-recorded message that terminates the call if need be.
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