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Home > Small Business Phone Systems > Faqs > What Extra Information Do I Get with Advanced Call Logs Pro Features
What extra information do I get with “Advanced Call Logs / Pro” features?
If you have the Pro version of Ooma Office, the call logs include a “Call Resolution” column — showing whether each call was answered, sent to voicemail, disconnected, unanswered, etc. This covers direct calls, calls to ring groups, call queues, and virtual receptionists.This detail is especially useful for evaluating call-handling performance, e.g., whether calls are being answered or are going to voicemail, or why certain calls might not have been recorded.
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