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How can I improve call queue performance?
Improving performance involves training agents, adjusting queue settings, reducing maximum wait times, and monitoring call patterns. Ooma Office provides queue statistics that help you identify bottlenecks and determine when you need more staffing. Many businesses also update their greetings regularly to set better expectations for callers.
Other related questions...
Customize Your Phone System
How many employees will use a phone?
Do you have internet ports (hardwired) everywhere you want a phone?
Do you need Wi-Fi cordless phones?
Do you need a separate conference phone?
Do you want to connect a physical fax machine?