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Home > Small Business Phone Systems > Faqs > How Accurate Are the Voicemail Transcriptions

How accurate are the voicemail transcriptions?

Ooma uses automated speech recognition (ASR) technology to convert speech to text. Accuracy is generally high but may vary based on:

     
  1. Caller speaking volume
  2.  
  3. Background noise
  4.  
  5. Accents or unclear diction

The system always includes the original audio file so you can double-check important information.

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