Ooma Blog
What is a call flow?
February 7, 2023
Call flows can range from rudimentary flow chart diagrams that show receptionists where to transfer calls to advanced cloud systems that automatically route inbound calls through an Interactive Voice Response (IVR) menu. This blog post will focus on the automated variety, but many of the principles will be the same.
 | by Husain Sumra |
How do banks use Interactive Voice Response systems?
February 7, 2023
Have you ever called a financial institution to activate your new credit or debit card? Or to set up a personal identification number (PIN)? Or to check your account balance? If so, you’ve likely responded to automated questions with voice responses as you’re walked through the system and helped to complete the task at hand. This is Interactive Voice Response (IVR) software.
| | by Husain Sumra |
Get a good night’s sleep: Custom phone solutions help keep your hotel or motel in business 24/7
October 6, 2022
A guest is calling the front desk, but you don’t know who it is because your old PBX system doesn’t have Caller ID. Last week, a different guest complained she kept pushing “0” and the phone hung up on her, instead of transferring her to reception. You don’t even want to think about what might happen if there was an emergency and someone couldn’t call 911.
 | by Raj Shah |
Add Call Recording to your business playbook to boost business
March 10, 2022
Legendary NFL quarterback Peyton Manning spent hours poring over game films and meticulously studying the plays of his opponents. You don’t need to be a Hall of Fame QB to apply similar study habits to your business and see improved success.
 | by Nandhini Raghunathan |
What are SIP best practices?
December 21, 2021
The Session Initiation Protocol (SIP) is a cornerstone in Voice over Internet Protocol (VoIP) transmissions. The underlying network equipment is complex and supports a wide range of functions that sometimes conflict. Consequently, businesses find themselves deploying less than optimal solutions. What follows are tips that help your business maximize its SIP investment.
 | by Diane Balogh |
Why This Isn’t Your Boss’s UCaaS Migration
May 26, 2020
UCaaS data migration is faster and smoother than traditional transfers, it’s more than just flipping a switch. A successful transition requires…
 | by Ken Narita |