Ooma Office Terms and Conditions

Last Updated: May 31, 2024

These Ooma Office Terms and Conditions (the “Office T&Cs”) govern the use of Ooma Office Pro and Ooma Office Pro Plus (“Ooma Office” , including features like Ooma Meetings, and are subject to the applicable terms and conditions available at https://www.ooma.com/legal/ (the “Terms”), which are incorporated herein by reference. Capitalized terms not defined herein will have the same meaning as in the Terms. To the extent there is any conflict between the Terms and the Office T&Cs, the applicable terms of the Office T&Cs shall govern.

  1. Defined Terms.
    1. “Host” means an individual who is an identified employee, contractor, or agent of a Customer to whom the Customer assigns the right to host meetings via Ooma Meetings.
    2. “Ooma Meetings” is a videoconferencing application available to Customers, which enables Hosts to schedule and start meetings via videoconference and to allow Participants to join such meetings. The application also includes (i) chat, (ii) screen sharing, (iii) video recording, and (iv) meeting transcription.
    3. “Ooma Meeting ID” means a unique identifier for a particular conference conducted via Ooma Meetings.
    4. “Participant” means an individual, other than the Host, who accesses or uses Ooma Meetings, with or without the permission and knowledge of the Host.
  2. Ooma Meetings.
    1. Limits. A Host may hold only one meeting at a time. A Host subscription may not be shared or used by anyone other than the individual assigned to be a Host.
    2. Availability; Modification. The availability of Ooma Meetings is subject to the payment of applicable taxes and compliance with the Terms and these Office T&Cs. Ooma may, in its sole discretion, at any time, with or without notice and without any obligation or liability to Customer or any other party deactivate, terminate, apply limits, impose restrictions, or modify Ooma Meetings.
  3. Security; Policies; Violations. You are responsible for the activities of all End Users who access or use Ooma Office, including Hosts and Participants who access or use Ooma Meetings. You must maintain the security of any usernames and passwords, including Ooma Meeting IDs, to prevent unauthorized End Users from using Ooma Services and to prevent unauthorized Participants from joining a conference through your Ooma Meetings account. For Ooma Meetings, you agree to ensure that all Hosts and Participants will comply with the Terms and the Office T&Cs and any applicable Ooma policies (including, but not limited to, Ooma’s Privacy Policy). We may (but are not required to) investigate any complaints and alleged violations that come to our attention and may take any (or no) action that we believe is appropriate at our sole discretion, including, but not limited to issuing warnings, removing the Content or Ooma Meetings, or terminating accounts and/or user profiles.
  4. Content. You are solely responsible for the Content sent, transmitted, displayed or uploaded using Ooma Office or Ooma Meetings. You are solely responsible for compliance with all Laws pertaining to the Content, including Laws requiring consent of a third party to use the Content and providing appropriate notices of third party rights. You represent and warrant that you have the right to upload the Content to Ooma Office and Ooma Meetings and that such use does not violate or infringe on any rights of any third party. Under no circumstances will Ooma be liable in any way for any (a) Content that is transmitted or viewed while using Ooma Services, (b) errors or omissions in the Content, or (c) any loss or damage of any kind incurred as a result of the use of, access to, or denial of access to Content or any Ooma Service. Although we are not responsible for any Content, we may delete any Content at our sole discretion, at any time without notice. You retain copyright and any other rights you already hold in Content which you submit, post or display on or through, Ooma Services, including Ooma Meetings.
  5. Recordings. Users of Ooma Meetings will receive a notification (visual or otherwise) whenever a Host enables recording. If a Host or a Participant do not consent to being recorded, the only recourse is to leave the meeting.
  6. Transcriptions. The Host and any Participant can choose to transcribe meetings using a third-party service, which transcription will be made available via a website link available to the Host and the Participants. Meeting audio may not be completely or accurately transcribed. Common limitations include poor quality or unrecognizable audio content, multiple speakers, use of uncommon words, phrases or industry-specific terminology, and speaker accent. Ooma is not responsible for and makes no representation as to the accuracy of any transcription, and expressly disclaims any and all liability with respect to transcriptions.
  7. Notice and Consent. Notice and consent requirements for recording or transcribing of video, calls, and/or other communications vary by jurisdiction. It is the sole responsibility of Customer and Customer’s End Users to comply (and ensure compliance) with all Laws related to recording or transcription features. Customer represents, covenants, and warrants that it will review all applicable Laws, including those related to notice and consent, before it uses or allows use of the Services to record or transcribe any communications and will at all times comply with all applicable Laws. Customer agrees to inform all its End Users that they are obligated to comply with all Laws relating to their use of any recording or transcription feature. Ooma disclaims all liability arising from any violation of this Section.
  8. Storage. Ooma does not provide storage for Ooma Meetings. Customers must provide their own storage for recorded or transcribed Content.
  9. No Warranty; No Support. Ooma Meetings are provided as-is and without support. We make no commitment or guarantee, and shall have no obligation relating to the: (a) availability, uptime, performance, reliability, or functionality of Ooma Meetings, or (b) continued provision or support of any particular feature or function. Customer agrees that its purchase of the Services or products is neither contingent upon the delivery of any future functionality or features nor dependent upon any discussions, oral or written, or any public comments made by Ooma with respect to future Services, products, functionalities or features.

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