Ooma AirDial Terms & Conditions

Last Updated: May 31, 2024

These Ooma AirDial Terms and Conditions govern the use of AirDial Services and Equipment (the “AirDial T&Cs”) and are subject to the applicable terms and conditions available at https://www.ooma.com/legal (the “Terms”), which are incorporated herein by reference. Capitalized terms not defined herein will have the same meaning as in the Terms. If your AirDial Service is combined with interconnected VoIP, your use of interconnected VoIP services is subject to the Voice and Messaging T&Cs. To the extent there is any conflict between the Terms and the AirDial T&Cs, the AirDial T&Cs shall govern.

  1. Defined Terms.
    1. “AirDial®Service” is a fixed-location solution for replacing traditional landlines, also known as POTS (Plain Old Telephone Service) lines, using Voice over Internet Protocol (“VoIP”) with the cellular network and/or the wireline data network.
    2. “MSISDN” means the Mobile Subscriber Integrated Services Digital Network Number (currently 10 digits) assigned by Ooma to a SIM that uniquely identifies a SIM, used to provide access to the AirDial Service.
    3. “SIM” means subscriber identity module.
  2. SIM Cards. By activating the SIM card we provide you in connection with any Ooma Service, you agree we or the applicable third-party provider own the intellectual property and software on the SIM card, that we may change the software or other data on the SIM card remotely and without notice, and we may utilize any capacity in the SIM card for administrative, network, business and/or commercial purposes. You will comply with all terms and conditions governing your use of third-party provider software.
  3. Content. Our AirDial Service and Equipment may allow you to access Content or send Content elsewhere. We have no control over the Content that you access on your Equipment. You are solely responsible for evaluating the Content accessed by you or anyone through your Equipment or AirDial Service. Content may be (i) unreliable or inaccurate; (ii) offensive, indecent, or objectionable; and/or (iii) unsuitable for children or minors. Content from third parties may harm your Equipment or its software. We are not responsible for any Content, any damage caused by any Content that you access through your AirDial Service, or that you load onto your Ooma Equipment. Content stored on any Ooma Equipment, transmitted over third-party networks, or stored by Ooma may be deleted, modified, or damaged.
  4. Data. Ooma may throttle data speeds to manage overall data usage. Overage charges may apply for excessive data use.
  5. AirDial Acceptable Use Policy. You cannot use the AirDial Service: (1) with server devices or host computer applications or other systems that drive continuous, heavy traffic or data sessions or automatically consume unreasonable amounts of network capacity; (2) to continually or repeatedly dial telephone numbers associated with free conference calls, free chat lines, or similar or related services; (3) any other unauthorized, wrongful, or misappropriated use of Service (including cloning, compromised SIM algorithm, and subscription fraud) on a MSISDN or SIM assigned to you, whether or not the MSISDN or SIM is currently active; (4) using the Service without permission on a stolen or lost device; (5) installing any amplifiers, enhancers, repeaters or other devices that modify or otherwise affect the radio frequencies used to provide the Service without express permission from Ooma; (6) using the Service for monitoring of third parties without their permission, including location-based tracking of individuals; (7) using the Service to provide life-sustaining medical care or monitoring; (8) using Equipment modified from its manufacturer’s specifications; or (9) any other unintended use as we determine in our sole discretion. You cannot use data services in a manner that is unlawful or unduly interferes with the use of third-party cellular data networks. The AirDial Service may not be used to disrupt e-mail use by others using automated or manual routines, including, but not limited to “auto-responders” or cancel bots or other similar routines; or for activities adversely affecting the ability of other people or systems to use either the third-party cellular data network or other parties’ Internet-based resources. You must also comply with AT&T’s acceptable use policy located at att.com/aup. We may limit, suspend, constrain, or terminate your AirDial Service for prolonged inactivity or for use that violates this policy or for any heavy, continuous data usage or usage that adversely impacts network performance, hinders access to networks, or that we determine at our sole discretion is necessary to protect our or third-party networks from harm or degradation. You may not subscribe to AirDial Service for personal or household use or if you are eligible to participate in any Universal Service Fund program (i.e., E-Rate, Rural Health Care, or other programs). You must meet one of the following requirements of an active, valid business in order to subscribe to AirDial Service: (i) have a Federal tax ID registered with the IRS (for clarity, a social security number is not considered a registered Federal tax ID for purposes herein); or (ii) be a sole proprietor listed in Dunn & Bradstreet (or similar business listing agency). You agree we have the right to terminate your AirDial Service and charge you all applicable usage and service fees if we conclude at our sole discretion you are using such AirDial Service for a prohibited use, including but not limited to the use of AirDial Equipment for voice applications if your service plan does not provide for it. You further acknowledge that you may incur additional charges if your use of voice or data in the AirDial Service exceeds the amount provided in your service plan.
  6. Safety or Critical Uses. Depending on your service plan, AirDial Service may or may not be combined with interconnected VoIP. If AirDial Service is not combined with interconnected VoIP, you may not use AirDial Service to make voice telephone calls, including calls to 911. AirDial complies with the following Underwriters’ Lab standards: (i) UL 864 (control units and fire alarms); (ii) UL 2054 (battery safety); and (iii) UL 62368-1 (safety requirements for electrical and electronic equipment). Ooma makes no warranty or representation regarding compliance with any other life safety or critical use standards or requirements, nor its continued compliance with any of the foregoing. YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE OF THE EQUIPMENT AND SERVICE MEETS ANY APPLICABLE REGULATORY REQUIREMENTS, INCLUDING BUT NOT LIMITED TO THOSE APPLICABLE TO FIRE PANELS. In addition, Ooma makes no warranty or representation regarding the use of AirDial Equipment or services with any third-party products or service. CUSTOMER ACKNOWLEDGES THAT THE AIRDIAL EQUIPMENT AND SERVICES, WHETHER STANDING ALONE OR INTERFACED WITH THIRD-PARTY PRODUCTS OR SERVICES, ARE NOT A THIRD-PARTY MONITORED EMERGENCY NOTIFICATION SYSTEM. FURTHER, CUSTOMER ACKNOWLEDGES THAT UNDER NO CIRCUMSTANCES WILL OOMA DISPATCH EMERGENCY SERVICES IN THE EVENT OF AN EMERGENCY. CUSTOMER AGREES THAT CUSTOMER WILL NOT RELY ON THE SERVICES FOR ANY LIFE SAFETY OR CRITICAL PURPOSES.
  7. Limitations. Ooma is not an alarm company and is not responsible for the functionality of Customer alarm and other systems connected to the AirDial Service. Ooma recommends Customer regularly test the Equipment and Services for proper operation with its alarm or monitoring provider. Although the AirDial Service may be used to support elevator lines and fire/alarm/life safety lines, limitations may apply and be encountered at certain deployment areas and service applications. Wireless devices such as Ooma AirDial depend on radio transmissions and will not function when not in range of the required radio signal. Even within the appropriate service area, the availability and quality of your Service may be affected by factors beyond our control, such as network capacity, terrain, power failures, surrounding structures, or weather.
  8. Termination. Ooma may suspend or terminate the AirDial Services if Customer (i) materially breaches the Terms or these AirDial T&Cs and such breach cannot be cured; (ii) violates the User Guidelines; (iii) violates any applicable Law, or (iv) defaults on payment and fails to cure such default within ten (10) days after due notice thereof. Such suspension or termination by Ooma shall be without further liability to Ooma, including without limitation any liability for the termination or suspension of any Services supporting alarms, fire panels, or other life safety mechanisms. Customer is solely responsible for promptly replacing any such services.

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