Ooma Blog
What is a contact center vs. a call center?
March 1, 2023
It’s easy to confuse call centers with contact centers. Both play an important role in getting current and potential customers the help they need. This comparison explains the differences, points out their challenges, and helps you figure out the best option for your business.
 | by Diane Balogh |
What is Interactive Voice Response (IVR) and how can it help your customers?
February 5, 2023
Are you interested in getting an interactive voice response system to handle your inbound calls? Are you on the fence? Do you wonder if you need to be using an IVR software to handle high call volumes? Keep reading to learn what an interactive voice response is, why you need it and how IVR solutions can benefit your business or call center.
| | by Diane Balogh |
Be prepared for the next disaster with Call Forwarding During Device Outages
October 31, 2022
Whether the power goes out because of unplanned maintenance or natural disasters like hurricanes or heatwaves, you can be confident that you won’t miss any important calls. Here’s how you can stay connected — even when your devices aren’t.
 | by Natalia Casselman |
Serve your customers better with Ooma’s Call Recording feature
October 26, 2022
Call recording has many benefits to businesses of all sizes. Once reserved for large companies, call recording technology has become an affordable feature that any small or mid-size business can now access.
 | by Nandhini Raghunathan |
Introducing 8 updates that make the Ooma Office mobile app even better
October 24, 2022
At Ooma, we’re always looking for ways to improve our products and make our customers’ lives easier. That’s why we’re excited to announce the debut of one of the biggest rounds of updates the Ooma Office mobile app has seen! With eight productivity-focused features to upgrade your experience, here’s everything you need to know about the app’s latest updates.
 | by Dmitry Maslov |
Change your tune and influence customers with Ooma’s Music on Hold
September 30, 2022
On-hold music can go a long way to boosting your callers’ mood and influencing things like customer satisfaction, caller retention and reduced churn. And guess what? Ooma can help you step up your music on hold game. Let’s take a look.
 | by Arman Fazly |