As if robocalls bothering us at all hours aren’t bad enough, scam artists are now attempting to abuse the SMS system with huge blasts of unwelcome and often illegal text messages.
It’s easy to confuse call centers with contact centers. Both play an important role in getting current and potential customers the help they need. This comparison explains the differences, points out their challenges, and helps you figure out the best option for your business.
Are you interested in getting an interactive voice response system to handle your inbound calls? Are you on the fence? Do you wonder if you need to be using an IVR software to handle high call volumes? Keep reading to learn what an interactive voice response is, why you need it and how IVR solutions can benefit your business or call center.
As fax machines improved, so did the transmittal time. This was a boon to businesses that depended on sending or receiving sensitive documents. Fax machines became so popular that “fax” became a verb, as in “Fax me your order and we’ll ship it today.” The sales of stand-alone fax machines peaked in the U.S. in 1997 and three years later in Japan.
Whether the power goes out because of unplanned maintenance or natural disasters like hurricanes or heatwaves, you can be confident that you won’t miss any important calls. Here’s how you can stay connected — even when your devices aren’t.
Place your Ooma Telo Air anywhere and connect to the internet wirelessly using your Wi-Fi network. Pair Bluetooth with your mobile phone to answer incoming mobile calls from any phone in your home. Easy app-based setup.
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