Your customers and prospects have many channels where they can communicate with you, learn more about your products and services, and express their feelings about your brand. Still, the most important opportunities to attract, retain and delight valued customers come during one-on-one interactions, most frequently over the phone.
Your contact center can become the hub for these interactions and a hosted unified communications solution, along with advanced call center software, can play a major role in providing unparalleled service to callers.
Creating a world-class experience for every caller while efficiently managing resources and maintaining high employee morale is no easy feat. We asked our clients about some of the specific challenges they faced prior to implementing the Ooma Enterprise hosted call center software platform. Here’s what they told us:
The Ooma Enterprise unified communications solution (UCaaS) for business is integrated with our hosted contact center solution to give clients the most complete, easy-to-manage and effective cloud call center available.
If you are interested in learning more about how a hosted call center solution might help enhance your service experience, please let us know. Even if you don’t select Ooma Enterprise, you’ll gain valuable insight into what you should look for in a contact center solution.