Home > Home Security > Camera > Faqs > Ooma Smart Cam Replacement Program

My Ooma Smart Cam has been stolen. Is there a replacement program?

Yes, Ooma has a procedure and policy in an event of a stolen camera.

Note: You must be on a paid subscription plan during the time of theft to qualify.

Here's what to do if your Ooma Smart Cam has been stolen:

  • Immediately report the theft to the police.
  • Take pictures of the damage, but do not touch the scene before the police arrive.
  • Request a copy of the theft report as soon as possible. You will need the police report in order for Ooma to provide you a replacement device.
  • Once you've acquired a police report, report the theft to Ooma by contacting Butterfleye.support@ooma.com, or 1(877) 629-0562.

Once the police report is verified, Ooma will gladly provide a replacement within 7-10 business days.

Important notes related to the Ooma Smart Cam replacement policy:

  • The replacement of stolen units is a courtesy service provided by Ooma. Ooma reserves the right to deny this service at any time due to suspected fraud, malfeasance, or any other cause.
  • Notifications of device theft are sent to Butterfleye.support@ooma.com or 1(877) 629-0562, and must be received within six months of the date printed on the police report concerning the theft of the device. Honoring the stolen item replacement policy subsequent to six months after the theft of an Ooma Smart Cam is solely at the discretion of Ooma.
  • The replacement may be new or refurbished.
  • Ooma Smart Cams that are not purchased from an authorized reseller are not eligible for a replacement (resellers from Amazon, eBay and other marketplaces).
  • Our replacement program does not apply to theft during or upon delivery of your camera.

Other related questions...