Ooma Enterprise and UJET have joined forces to provide UCaaS, SIP trunking and next-generation CCaaS solutions for a seamless customer experience. Your team can engage in meaningful interactions, resolve issues faster, and watch customer satisfaction scores soar.
Together they provide predictive and conversational tools that:
UJET’s intuitive in-app experience and patented technology ensures a smooth customer journey from their first touch through problem resolution. They can:
Use real-time and historical data to determine who—a virtual or a live agent—will get the best outcome for each customer.
You can create AI bots that are proficient in specific tasks or generalists that are better at navigating uncharted territory.
Depend on virtual agents to:
UJET apps are built to natively read and write all customer data to your CRM. No personally identifiable information is stored in the UJET platform, so your CRM serves as the single source of truth.
UJET pulls the customer’s contact record, account status, device information and historical journey data to predict their intent. This info helps UJET make dynamic routing decisions and put each interaction in context before introducing a live agent.
Your customers will enjoy crystal-clear communications when you couple a UJET contact center with Ooma Enterprise.
Ooma’s secure network is supported by redundant data centers. And, because Ooma leverages multiple carriers, you’ll receive the most competitive rates. Ooma also reduces costs with flexible, hybrid deployments including SIP trunking that lets you: