Buy 1 Get 1 Free IP Phone
 :  : 
 :  : 
Work Smarter this Holiday with Ooma Office

Buy 1 Get 1 Free T21 IP Phone


Ooma Blog

Ooma announces amazing Black Friday Deals!

By Husain Sumra|Wednesday November 25, 2020

Black Friday 2020 deals are here! 

Whether you are looking to cut down your business phone bills or have more flexible calling at home, these deals are perfect for you. With less expensive phone calls, you can stay in touch with friends and family and never miss a phone call again.

Kicking off the holiday shopping season, discounted prices go live on Thanksgiving morning, November 26, at 12:01 a.m. EST. For West Coasters, that’s Wednesday, November 25, at 9:01 p.m. PST. Sale prices continue through Cyber Monday until 11:59 p.m. EST (8:59 p.m. PST) on Monday, November 30.

This year, there are deals on five products where you can save up to $55! 

Black Friday promo: Ooma Telo [Black And White]

During the 2020 Thanksgiving holiday weekend, both the black and white Ooma Telo will be on sale for $69.99. That is a savings of $30 compared to the usual price. Shipping is free, so you can get your digital phone at no added cost.

With this discounted price, you can start using the Ooma Telo for the same amount as a typical U.S. smartphone bill. Or you could put those savings toward other deals on the Black Friday shopping season.

Once you buy the Ooma Telo, you can keep saving money. Using Ooma’s VoIP phone service could save you $302.25 in home phone services in just the first year.

The Ooma Telo also gives you access to advanced calling features with Ooma Premier service, including the ability to block spam callers, smart home integration, and you can also use the Ooma mobile phone app to take calls on the go. The HD voice feature means your phone call quality will be even better than a traditional landline phone call!

Special deal for Canadian customers: The Ooma Telo is also on sale for customers in Canada! In Canada, you can save $50 when you buy an Ooma Telo during the sale for just $79.99.

Black Friday promo: Ooma Telo Air

When you buy the Ooma Telo Air in the 2020 Thanksgiving holiday weekend, you will only pay $79.99. That’s a savings of more than $50 compared to the usual price! Those savings are enough to cover a basic Netflix subscription for a few months!

The Ooma Telo Air is a fantastic way to add wireless flexibility to your Ooma Telo calling experience. Just use the Ooma Telo setup app to get started. You can place Ooma Telo Air anywhere in your home where Wi-Fi is available, and then just connect your phone.

Setting up the Ooma Telo Air is fast and simple. Download the Ooma app on your Android or Apple iOS smartphone and follow the steps. You’ll be online in a few minutes. There’s no need to have a technician come to your home to install it.

Tip: Shopping from Canada? The Ooma Telo Air sells for $99.99 in Canada, so you can save $60 compared to the standard price.

Black Friday promo: Ooma Telo HD3

For the 2020 Black Friday long weekend only, the Ooma Telo HD3 bundle is on sale for $84.99. That means you can save $45! With those savings, you can keep shopping elsewhere for Black Friday deals.

What makes the Ooma Telo HD3 bundle special? You get two great products together. First, you get the Ooma Telo station so you can make wireless hands-free calls when you’re busy. Even better, you don’t have to manually enter all of your contacts. Instead, you can choose to automatically sync your contacts from Facebook and LinkedIn. The system also brings in profile pictures so you can easily recognize callers by photo when they call you.

The HD3 handset is a great choice for a light weight phone handset. It has a compact two-inch display so you can see numbers clearly. It is also designed for people who love to talk. It has a 10-hour talk time battery life. That means if you use the phone for about 30 minutes per day, you could go more than two weeks before having to charge it again.

Canadian deal alert: The Ooma Telo HD3 bundle sells for $99.99 in Canada. That’s a savings of $90 compared to the usual price.

Black Friday promo: Ooma Telo 4G

Think about how much you rely on internet access each day to stay connected. You probably use your internet connection for hours every day. Just imagine what would happen if that connection was lost! That’s why you might want to have a backup internet connection in place.

The Ooma Telo 4G, on sale for $79.99 (a $50 savings on the regular price), gives you cellular internet connectivity right away. There’s no need to install DSL, cable or satellite internet. The Ooma Telo 4G doesn’t need that to work.

You can stay connected even when there is a power failure! The Ooma Telo 4G has a built-in battery so you can stay online even when there is a power failure. That means you can send a quick email to let people know you are safe if there is a major storm.

Black Friday promo: Ooma Telo DP1 bundle

Spend a lot of time on the phone in your home office? The Ooma Telo DP1 bundle is a good choice for you. It’s designed to give you business level calling quality for your home office. During this Black Friday promotion, you can buy the bundle for $109.99, a savings of $40 off the standard price.

With the DP1 bundle, you get the Ooma station itself and the DP1 phone set. At first glance, the DP1 phone set looks like a high-end corporate phone set with one key difference—it’s wireless! You don’t have to thread another phone cable to make it work. Instead, it connects wirelessly to your Ooma home station. You can save up to 32 phone numbers in speed dial so staying connected with your coworkers, customers and suppliers is easy. 

Canadian deal alert: This bundle is also available for Canadian customers! When you buy during the Black Friday promotion, you will only pay $129.99. That means you will keep $70 in savings compared to the usual price.

Ooma Telo White image

Ooma Telo White

Free Home Phone Service
Free Shipping
Ooma Telo Air image

Ooma Telo Air

Free Home Phone Service
Free Shipping
Ooma Business Starter Pack

Ooma Phone Business Starter Pack

Comes with:
– 1 Ooma Office Base Station
– 2 Wireless extensions
*Compatible with existing analog phones

Loyal customers are critical to business success because they tend to be a source of repeat business. According to The Loyalty Report 2018, “Loyalty programs that establish positive emotional connections with Members see 27% more of their Membership increasing their spend with the Brand.” This research tells us that building customer loyalty can lead to more spending.

Loyalty programs vs. improving customer experience: Designing your approach

There are different approaches to building customer loyalty. Some companies use loyalty program cards, bonus offers and other incentives. You might offer access to special deals like CVS or take 5% off the purchase price like Target. You might even give some or part of your product away for free, like airlines that provide free flights through their loyalty programs. What if your small business isn’t interested or able to offer these kinds of loyalty programs?

There is another way to encourage loyal customers to keep giving you repeat business. Gather customer feedback through a phone survey and then use that data to improve the customer experience. When customers see that the business owner has acted on their feedback, they may feel inspired to return to that business. That means more revenue for the bottom line. You just need a fast and straightforward way to conduct a customer satisfaction survey. That’s where a focused business phone survey comes in.

Why increasing customer loyalty with a phone survey is a good choice.

Organizing a customer satisfaction survey by phone offers notable advantages compared to other methods. While a net promoter survey can give you interesting data, there is no conversational element involved. Further, using the net promoter survey approach effectively requires a certain degree of specialized training in the net promoter methodology.

You might also consider online customer surveys. Surveying your email list or website is worth attempting. Depending on the size of your email list or website traffic, you might be able to get a large number of survey responses. The challenge with online customer surveys is that you will have to spend a lot of time reviewing the data to find insights. There is no way to ask a customer to clarify their survey responses or provide an example.

Conducting a customer satisfaction survey by phone gives you the best of both worlds. You can ask questions and get survey responses. However, you also have the opportunity to provide the human touch. For instance, you may hear a customer complain about a lost or delayed order. When you hear about a problem during a phone survey, you can gather all the necessary details to make the situation right with the customer.

How to increase customer loyalty with a phone survey step by step.

The following steps give you a starting point to create a simple customer satisfaction survey. Over the course of a month, you could gather a significant amount of insights to improve your customer service by calling five to 10 customers per day.

  1. Define your customer satisfaction survey goals.

Before calling a single customer, reflect on your business goals. Are you seeking to improve your profit margins? In that case, you may want to focus your survey on the customers that spend the most on your business. Finding ways to make high-spending customers content may give you an excellent return. Alternatively, you may decide to focus your survey project on whether your local SEO has attracted customers. 

  1. Write your customer satisfaction survey questions.

Now that you have clarity on your goals, it is time to write your questions. According to Survey Monkey, a survey software company, it is best to focus your survey on closed-ended questions. An example of a closed-ended question would be: “How many times have you bought from our business in the past 12 months?” However, this kind of question may not give you the ideas you need to improve the customer experience.

At the end of the survey, consider asking one or two open-ended questions to understand better what your customers like. Encourage customers to think creatively with a question like this: “If you could change anything in our business, what would you improve?”

Tip: Reduce your need for note-taking by using call recording, but make sure that you ask for permission first.

  1. Test the survey with a small group of customers.

With your list of customer satisfaction questions, make a few test phone calls to customers. The purpose of the test is to discover if any of the questions are unclear. If you receive confusing answers, revise the question to make them clearer.

  1. Train employees on how to gather survey responses.

Consider running a few training phone calls for your employees. Ask them to call you or other employees in a role-playing scenario. Making a few practice calls will help your employees become more familiar with the questions. Besides, practice phone surveys will help employees learn how to record survey responses accurately. Once the training is complete, give your staff a list of customers to call and let them get started.

  1. Review the survey responses for insights and follow up with customers.

After all of the survey responses are in, schedule time to review the results. In particular, look for patterns in the results. If a large number of people gave low scores to your website, you may need to make improvements. Also, review the survey responses received in the open-ended questions. You might be pleasantly surprised at what customers tell you.

  1. Follow up with customers after the survey when needed.

A phone survey lets you gather rich insights because you can quickly ask follow-up questions. However, merely gathering survey responses may not impress your customers very much. Instead, offer to refer problems to the business owner for improvement or offer to enter the respondent in a drawing for a gift card. That is a much more compelling improvement! By addressing problems and issues when they arise, you stand a much better chance of winning additional loyal customers.