TOPS AVAYA, CISCO, SHORETEL AND RINGCENTRAL IN 2014 SURVEY
PALO ALTO, CA - Tuesday, May 13th, 2014
Ooma®, Inc., the leader in smart home and business communication systems, recently saw its small business VoIP phone solution Ooma Office selected as PCMag’s 2014 VoIP Business Choice winner for businesses with 25 or fewer employees. Ooma Office received an overall score of 9.4 (on a scale of 0 to 10), beating out competing business VoIP providers Shoretel, Avaya, Cisco and RingCentral by a wide margin. In addition to being voted the best overall business VoIP solution, Ooma came out on top in the following categories:
• No. 1 in Reliability
• No. 1 in Technical Support
• No. 1 in Least likely to need Tech Support (ease of use)
• No. 1 in Likelihood to Recommend
Starting at $9.99 per user per month and $9.99 per phone number per month, Ooma Office offers unlimited calling throughout the U.S. and Canada. The do-it-yourself business phone solution uses a high-speed Internet connection to deliver a high quality, affordable phone service. Ooma Office features include a virtual receptionist, extension dialing, music-on-hold, mobile extensions, and conferencing. Customer set-up averages around 30 minutes, as Ooma Office doesn’t involve complex wiring or dedicated IP phones. Ooma Office is available for purchase at Ooma.com, Staples and a number of major online retailers including Amazon.com, BestBuy.com and Costco.com.
“Ooma Office is fairly new to market and up against some big-name competitors, yet this award further affirms we’ve carved out a place at the head of the pack when it comes to customer satisfaction,” said Eric Stang, chief executive officer, Ooma, Inc. “We set very high standards for our products, so we’re not surprised to see high ratings in the additional categories, including reliability and technical support. We consistently deliver a seamless experience, but at a fraction of the cost customers find with competing services.”
“PCMag Business Choice Awards allow businesses to tell us what they really think about the products and services they use every day,” says Dan Costa, Editor in Chief of PCMag.com and SVP of Content at Ziff Davis. “When we asked Ooma customers what they thought of the service’s performance, reliability, and support their responses were overwhelmingly positive. Small businesses looking to switch over to a VoIP solution would be well-advised to put Ooma Office at the top of their list.”
PCMag’s survey was limited to PCMag.com community members and hosted by SurveyMonkey. Readers received their surveys on March 12 and had until April 21, 2014, to provide feedback. As part of the survey, respondents rated their VoIP solutions and were asked questions about overall satisfaction, bundled services and technical support within the past 12 months.
With a thirty-year heritage, PCMag is one of the largest and most trusted publishers of consumer and business technology reviews and news. It’s Editors’, Readers’ and Business Choice Awards are recognized globally as the trust-marks for consumers of technology products and services. PCMag’s parent Ziff Davis is the world’s largest digital media company within the technology, gaming and men’s lifestyle categories, reaching over 100 million unique visitors per month. Other Ziff Davis sites include IGN.com – the web’s largest gaming site, AskMen.com – the largest men’s lifestyle publisher, TechBargains.com, ComputerShopper.com, ExtremeTech.com, Geek.com, LogicBuy.com and Toolbox.com. Ziff Davis also operates NetShelter, the largest community of technology publishers dedicated to consumer electronics, computing and mobile communications. Ziff Davis B2B is a leading provider of online research to enterprise buyers and high-quality leads to IT vendors.
Ooma (NYSE: OOMA) creates powerful connected experiences for businesses and consumers, delivered from its smart cloud-based SaaS platform. For businesses of all sizes, Ooma provides advanced voice and collaboration features that are flexible and scalable. For consumers, Ooma’s residential phone service provides PureVoice HD voice quality, advanced functionality and integration with mobile devices. Ooma’s innovative smart security solution delivers a range of wireless security sensors that make it easy for anyone to protect their home or business. Learn more at www.ooma.com.