Latest posts by Nandhini Raghunathan

What is digital call deflection?
  • October 11, 2023
Digital call deflection sounds like a move by a Jedi to block attacks by robotic telemarketers. But it’s actually a business telecom feature that can easily transport a customer on a phone call to another communication method, such as a text, an email or a chat. [Read More]
Posted in Business Blog
What is call routing?
  • May 31, 2023
But what exactly is call routing and how does it work? In this guide, we’ll answer those questions, explore the benefits of call routing, and share how your business can get a call routing system. [Read More]
Posted in Business Blog
Two big ways phone calls can boost your productivity and save you time
  • January 9, 2023
Text-based communication like messaging and email can be a great way to quickly send off information and get back to work. It helps you cut down on distractions and takes seconds to minutes. Better yet, you don’t have to deal with someone else. Initially, it’s one sided. [Read More]
Posted in Blog
Serve your customers better with Ooma’s Call Recording feature
  • October 26, 2022
Call recording has many benefits to businesses of all sizes. Once reserved for large companies, call recording technology has become an affordable feature that any small or mid-size business can now access. [Read More]
Posted in Business Blog
How to set up a simple call center
  • October 7, 2022
One way to better accommodate your customers is by adding a simple call center. With live agents on the line, you create trust in your brand and improve customer satisfaction. If you’re wondering just how to set up a call center or what makes a successful call center, Ooma has you covered. [Read More]
Posted in Business Blog
What is a virtual receptionist and how to get a 24/7 receptionist that never takes breaks or makes mistakes
  • July 21, 2022
Making the switch to a virtual receptionist was once a feature only big businesses could afford. Thanks to VoIP phone services, like Ooma Office, a virtual receptionist is available for any company to use, no matter the size. Let’s explore virtual receptionists and how they can help your business. [Read More]
Posted in Business Blog
4 tips to improve your internet call quality when working from home
  • July 13, 2022
Working remotely requires exceptional sound quality, especially for a small business. Because your “Mr. Watson” isn’t in the next room, but across town, across the country—or even across the globe. Being able to do business successfully requires dependable call quality. [Read More]
Posted in Business Blog
The good, the bad and the future of business videoconferencing
  • June 23, 2022
Since the pandemic, videoconferencing has become essential. From telling people they’re on mute to juggling between platforms, we’ve all racked up plenty of experience. That’s why it’s an opportune time to look at the benefits, pitfalls and the future of videoconferencing. [Read More]
Posted in Business Blog
Ooma Office vs. Bell Canada Business: Compare monthly fees, long-distance rates and more.
  • June 8, 2022
Stop settling for less from your business phone service. You have options beyond the Big 3 phone companies. You can get long distance, videoconferencing and advanced communication features at a great price by switching. [Read More]
Posted in Business Blog
Add Call Recording to your business playbook to boost business
  • March 10, 2022
Legendary NFL quarterback Peyton Manning spent hours poring over game films and meticulously studying the plays of his opponents. You don’t need to be a Hall of Fame QB to apply similar study habits to your business and see improved success. [Read More]
Posted in Business Blog
How Call Analytics can help you make better staffing decisions.
  • January 20, 2022
Staffing is the secret sauce of any good business. It’s not just about hiring the right people though; you also have to use their skills to take your business to the next level. There are a lot of ways to figure this out, but one approach you might not have considered is paying attention to how many times your phone rings. Of course, this isn’t easy. You could get dozens to hundreds of calls a day, so how are you expected to count them all and note the day and time? [Read More]
Posted in Business Blog
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