Latest posts by Nandhini Raghunathan

Call center analytics: how to measure performance
  • March 14, 2025
A call center can be a lifeline for your business, but the brain behind the operation is call center analytics. This post helps you take a hard, data-driven look into how your team is handling clients or customers on phone calls and can help you boost not only your customer satisfaction numbers, but your bottom line, too. [Read More]
Posted in Blog
How to look great on video calls and chats
  • February 14, 2025
Do you dread video calls? Hate the way you look and sound on camera? Feel awkward and ill at ease? The fact is video calls are here to stay, so we've outlined tips to help you look, sound and feel your best on your next video chat. [Read More]
Posted in Business Blog
How cybercrime impacts businesses and how to fight back
  • January 9, 2025
Cybercrime is projected to cost the world $10.5 trillion annually by 2025 and the consequences for businesses can be devastating. This post outlines what you need to know about protecting your business from cybercrime, internet scams and fraud. [Read More]
Posted in Business Blog
How to recognize phishing attacks and avoid getting hooked
  • December 27, 2024
The more you know about the ways cyber thieves use technology for evil, the better prepared you’ll be to identify phishing scams before falling hook, line and sinker. Ooma shares a helpful glossary of cyber-security terms, including many phishing variants, some examples to show how they work and tips to avoid cyberattacks. [Read More]
Posted in Blog
Beware of fraudsters—social engineering attacks on businesses are on the rise
  • December 20, 2024
Fraudsters use digital devices, the internet and social engineering schemes to target individuals and businesses for scams. Knowledge is power, so Ooma explores how to protect yourself and your business in this blog post. [Read More]
Posted in Business Blog
How to set up a simple call center
  • October 17, 2024
One way to better accommodate your customers is by adding a simple call center. With live agents on the line, you create trust in your brand and improve customer satisfaction. If you’re wondering just how to set up a call center or what makes a successful call center, Ooma has you covered. [Read More]
Posted in Business Blog
What is Shift-to-Text?
  • August 23, 2024
Shift-to-text is a business telecom feature that can easily transport a customer on a phone call to another communication method, such as a text, an email or a chat. This makes it easier to provide a seamless customer experience while also making your office operations smooth and efficient. [Read More]
Posted in Business Blog
Three new messaging features in Ooma Office that can improve customer service
  • August 16, 2024
With Ooma Office, there are a number of ways to use texting to interact with your customers and make their lives easier, including three new features: Scheduled Messages, Messaging Templates and One-to-Many Messaging. [Read More]
Posted in Blog
How to manage Ooma Office as an admin
  • January 19, 2024
Ooma Office is a powerful and flexible business VoIP system, and the Ooma Office Manager web portal has everything admins need. In this blog, we’ll walk you through the key features and show you how to get up and running like a pro. [Read More]
Posted in Blog
What is call routing?
  • May 31, 2023
But what exactly is call routing and how does it work? In this guide, we’ll answer those questions, explore the benefits of call routing, and share how your business can get a call routing system. [Read More]
Posted in Business Blog
Two big ways phone calls can boost your productivity and save you time
  • January 9, 2023
Text-based communication like messaging and email can be a great way to quickly send off information and get back to work. It helps you cut down on distractions and takes seconds to minutes. Better yet, you don’t have to deal with someone else. Initially, it’s one sided. [Read More]
Posted in Blog
Serve your customers better with Ooma’s Call Recording feature
  • October 26, 2022
Call recording has many benefits to businesses of all sizes. Once reserved for large companies, call recording technology has become an affordable feature that any small or mid-size business can now access. [Read More]
Posted in Business Blog
What is a virtual receptionist and how to get a 24/7 receptionist that never takes breaks or makes mistakes
  • July 21, 2022
Making the switch to a virtual receptionist was once a feature only big businesses could afford. Thanks to VoIP phone services, like Ooma Office, a virtual receptionist is available for any company to use, no matter the size. Let’s explore virtual receptionists and how they can help your business. [Read More]
Posted in Business Blog
4 tips to improve your internet call quality when working from home
  • July 13, 2022
Working remotely requires exceptional sound quality, especially for a small business. Because your “Mr. Watson” isn’t in the next room, but across town, across the country—or even across the globe. Being able to do business successfully requires dependable call quality. [Read More]
Posted in Business Blog
The good, the bad and the future of business videoconferencing
  • June 23, 2022
Since the pandemic, videoconferencing has become essential. From telling people they’re on mute to juggling between platforms, we’ve all racked up plenty of experience. That’s why it’s an opportune time to look at the benefits, pitfalls and the future of videoconferencing. [Read More]
Posted in Business Blog
Ooma Office vs. Bell Canada Business: Compare monthly fees, long-distance rates and more.
  • June 8, 2022
Stop settling for less from your business phone service. You have options beyond the Big 3 phone companies. You can get long distance, videoconferencing and advanced communication features at a great price by switching. [Read More]
Posted in Business Blog
Add Call Recording to your business playbook to boost business
  • March 10, 2022
Legendary NFL quarterback Peyton Manning spent hours poring over game films and meticulously studying the plays of his opponents. You don’t need to be a Hall of Fame QB to apply similar study habits to your business and see improved success. [Read More]
Posted in Business Blog
How Call Analytics can help you make better staffing decisions.
  • January 20, 2022
Staffing is the secret sauce of any good business. It’s not just about hiring the right people though; you also have to use their skills to take your business to the next level. There are a lot of ways to figure this out, but one approach you might not have considered is paying attention to how many times your phone rings. Of course, this isn’t easy. You could get dozens to hundreds of calls a day, so how are you expected to count them all and note the day and time? [Read More]
Posted in Business Blog
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