Latest posts by Diane Balogh

VoIP: Best landline alternative for home phones
  • March 7, 2023
Landline phone service has come a long way since it was invented nearly 150 years ago. Up until the early 1980s, landline customers were required to rent their phones each month. Traditional home phone service still has significant limitations, and many people are looking for other options. [Read More]
Posted in Home Phone Blog
Complete Guide to First Call Resolution and Tips to Attain it
  • March 2, 2023
For any call center that strives for total customer satisfaction, First Call Resolution (FCR) is an essential performance metric to know and track. Not only does it give you valuable insight into the effectiveness and efficiency of your call center operations, but attaining FCR also directly impacts the customer experience and your business results. [Read More]
Posted in Blog
What is a contact center vs. a call center?
  • March 1, 2023
It’s easy to confuse call centers with contact centers. Both play an important role in getting current and potential customers the help they need. This comparison explains the differences, points out their challenges, and helps you figure out the best option for your business. [Read More]
Posted in Business Blog
What is Interactive Voice Response (IVR) and how can it help your customers?
  • February 5, 2023
Are you interested in getting an interactive voice response system to handle your inbound calls? Are you on the fence? Do you wonder if you need to be using an IVR software to handle high call volumes? Keep reading to learn what an interactive voice response is, why you need it and how IVR solutions can benefit your business or call center. [Read More]
Posted in Blog
How to reduce network jitter on Wi-Fi
  • January 23, 2023
If your business suffers from high levels of network jitter, it’s natural to explore the steps you can take to reduce it. After all, network jitter can have a huge impact. It disrupts various forms of communication, slows down productivity, and ultimately makes it more difficult for your business to be successful. [Read More]
Posted in Blog
How to get a business phone number
  • November 9, 2022
Whether you’re setting up a new business or preparing to take your existing small business to the next level, you need to get a business phone number. Provided you know what to look for, getting a business phone number should be a smooth process you can complete in no time at all. In this guide, we’ll cover everything you need to know to choose the best business phone solution. [Read More]
Posted in Business Blog
Grandparents Day 2022: Give them a gift they won’t want to return
  • September 7, 2022
Bring the couple who held your hand when you were a tot a gift that will help keep them safe. The Ooma Telo LTE safety phone can keep the lines of communication open, even if their electricity or internet goes out. But be prepared–you may need to do the hand-holding this time to convince them this is one gift they won’t want to return. [Read More]
Posted in Home Phone Blog
How to tell if a phone number is a VoIP number
  • June 17, 2022
The technology that powers phone calls has evolved a lot in recent years. These days, fewer and fewer people are relying on traditional copper-wire landline phone systems, instead using cell phones or VoIP phone systems. [Read More]
Posted in Blog
What is the cost of VoIP calls?
  • June 14, 2022
Many businesses are moving to VoIP-based systems. The reason for this is clear. It’s possible to save thousands of dollars each year while upgrading your phone service. A traditional business landline will cost between $40 to $50 per line every month. VoIP systems cost significantly less. But how much less? [Read More]
Posted in Business Blog
8 reasons to pick up calls from unknown numbers
  • January 13, 2022
We all have our reasons why we don’t always pick up. I’m tired of the calls from survey companies and telemarketers. My mother-in-law fears fraudsters after getting a call for bail; thankfully she smelled a rat because nobody calls her “Grandma.” Others ignore calls they suspect are work related if they come in after working hours. And some take the FCC’s consumer advice to combat robocalls and spoofing by letting calls from unknown numbers go to voicemail. [Read More]
Posted in Home Phone Blog
What are SIP best practices?
  • December 21, 2021
The Session Initiation Protocol (SIP) is a cornerstone in Voice over Internet Protocol (VoIP) transmissions. The underlying network equipment is complex and supports a wide range of functions that sometimes conflict. Consequently, businesses find themselves deploying less than optimal solutions. What follows are tips that help your business maximize its SIP investment. [Read More]
Posted in Business Blog
Ooma kicks off the holiday season with a grateful heart
  • November 23, 2021
Here at Ooma, we didn’t have to look any farther than Facebook to find two Ooma Office customers for which we are most grateful. And, when the feeling is mutual, well that’s just whipped cream on the pumpkin pie. [Read More]
Posted in Business Blog
9 tips to spice up your Thanksgiving conversations
  • November 23, 2021
Every year since 2002, the week of Thanksgiving has been celebrated as Better Conversations Week. Loren Ekroth, Ph.D., a thought leader in the field of conversation skills, started this tradition to promote enjoyable and meaningful conversations between family and friends. Here are nine tips from Loren that can help you improve the quality of your in-person and phone conversations this Thanksgiving. [Read More]
Posted in Home Phone Blog
7 tips to overcome the challenges of running a business from home
  • November 22, 2021
In the mid-90s, way before COVID-19 made working from home a phenomenon, George Coleman began working remotely as a technology employee. He continued to work from home when he shifted gears and started his own business in 2006. George, the owner of the management consulting firm TLG Services, has decades of insights on managing work in a home setting. [Read More]
Posted in Business Blog
How a Baltimore DJ started a national movement to help fellow entrepreneurs survive the pandemic
  • November 15, 2021
Jason Walsh found himself in a unique position in early 2020 to advocate for thousands of entertainment solopreneurs when COVID 19 pulled the plug on their businesses. [Read More]
Posted in Business Blog
What is VoIP
  • November 15, 2021
Voice over Internet Protocol (VoIP) is the latest version of how to make a telephone connection that started when Alexander Graham Bell talked to Thomas Watson on March 10, 1876. This version transmits a call over the internet ... [Read More]
Posted in Business Blog
Ralph Clark shares tips, 2 acronyms and an oxymoron to help nonprofits
  • November 1, 2021
Ralph (R.E.) Clark, associational missionary of the Northwest Baptist Association (NBA), has 40 years of experience running and working with non-profits. His job for the past 22 years has been to stay in close communications with all the organizations that make up the NBA and encourage them along the way. [Read More]
Posted in Business Blog
What is a VoIP phone and how does it work?
  • September 22, 2021
A VoIP phone or IP phone is a phone that uses voice over internet technology to convert calls into digital signals to be sent over the internet. Learn about VoIP and the popular phone hardware here. [Read More]
Posted in Blog
Ooma reduces robocalls by supporting STIR/SHAKEN standards
  • July 20, 2021
Did it turn out to be a robocall with an “urgent” message about your recent Amazon purchase, an offer to extend your car’s warranty or a student loan? Then you’ve had first-hand experience with a number-spoofing call. The Federal Communications Commission has a mandate that requires phone service providers to use the new STIR/SHAKEN caller ID standards to protect you from these masquerading robocallers. [Read More]
Posted in Home Phone Blog
Ooma vs. WhatsApp: 5 key features to consider
  • July 8, 2021
If you’re not sure how to choose between Ooma and WhatsApp, don’t worry. These communication tools each have their own strengths. Explore the different features to discover which service is better for your situation. [Read More]
Posted in Business Blog
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