Ooma Office
Customer Reviews

Great business phone

We are a commercial collection company and are on the phone all day long. Having Ooma has saved us tons of money but also the system is very clear so you can understand who you are talking with. Charlie from Becker Rodman

Business Development Manager

I love OOMA Office and great Sales team and Customer service is superb. Features are truly amazing like VR and Mobile App,

CEO

Fax good

OWNER

I AM VERY HAPPY WITH OOMA I HAVE VERY BEAUTIFUL EXPERIENCE WITH THIS TELEPHONE COMPANY THEY ANSWER RIGHT AWAY IN A VERY SHORT TIME. A REP NAME BRIAN HELPED ME VERY MUCH IN MY NUMBERS AND DID ALL THE WORK AND CHANGES AT HIS END EVEN SAVING ME MORE MONEY. WHEN I JOYED A GIRL NAME BRITNEY SIGNED ME UP. VERY NICE AND PREPARED PERSON. VERY HAPPY WITH THE COMPANY. THANK YOU GUYS FOR YOUR HELP.

Great service

I just started my own Wealth Management firm in 2017, and am building my business up from zero basically. I still needed to have the professional look and feel of the more established firms, so I set out looking for a voip phone system. I almost signed up with a competetor of Ooma's, but came across their website towards the end of my search. Upon looking, they were the best equipment for the most affordable price per month. I was worried about how voip would sound, and how the quality would be for such a price, but it's been fantastic. I've had no complaints in 8 months now. The equipment is great, sound quality is that of a land line, the online fax is very convenient, and the price I pay is unbeatable in the industry. Also, their customer service is fast, helpful, and most importantly, HUMAN! Overall, I don't have a bad thing to say about Ooma, and I'm glad I made the choice that I did. Saving the amount of money that I have, it's allowed me to allocate those resources into actually growing my business, instead of just spending it on utilities. Assuming all things remain constant with their service, I plan on staying with Ooma for a long time to come.

Great savings

We are a busy Clinical Hypnotherapy Clinic and I love the automated answering service. We have saved hundreds of dollars in monthly fees and international calls. I love this!

Telo features needed in Ooma Office

As a small business, we badly need several premier features from Ooma Telo to be available in Ooma office, and would certainly be willing to pay for these features. Our most missed feature is Telo's excellent voice to text transcription service. Other key Telo features currently unavailable from Ooma Office include the full set of Telo expanded call blocking features as well as the home security and smart home products integration. Addition of these features would put Ooma Office head and shoulders above any current competitors

Best of the Best

There is no reason why you shouldn't use Ooma for your business.

Needs Improvement

I love that Ooma has an affordable business phone option. It's works well for our company however I have one major complaint. I know that there are other Ooma phone systems that offer call blocking. I'm a small business with two employees and don't need a large phone system. I have called customer service many times asking if this service is available on my business system or possibly when it will be available on my system. They just say sorry. It's not available and there is nothing that they can do. As a business I get approx. 20 or so spam or solicitation calls a week. These calls are a nuisance and take up my time. I realize that these spammers are smart and call from multiple numbers but as a business owner I would love the option to block some of the numbers/calls I get on a regular basis. It seems like an option that should be made available. Impatiently waiting for Ooma to take care of the small business user and add it as a feature.

Lacking and Inconsistent Features

Ooma is a VOIP provider. Areas where it needs work:1. Email notifications in my inbox is inconsistent. Sometimes it does, sometimes it doesn't. I may have 4 calls on my phone and only one notification of a call in my inbox. 2. I wish it had a way to slow down the voicemail message. There are many times that I and others in the office have not been able to ascertain what the caller said due to their fast speech. Overall, it's an okay system.