Need extra help installing your Ooma Hub or Telo system? Let us know.
#66151 by dieffen
Tue Oct 05, 2010 7:07 am
I have read several posts where folks have had problems with calls dropping off, quality, etc and there have been recommendations given to resolve the issues...ie put ooma before the router, "Use Built In", others mentioned, etc...saw some posts where someone indicated that ooma customer service could do some checking, etc.... I have just connected my ooma and made a few calls but I was wondering if there is a list of all the settings that should be done to get the best experience with ooma? I would prefer to have everything set up optimally at the beginning rather than experience some problems and look for a fix.

Thanks for your help,
Eric
#66191 by lbmofo
Tue Oct 05, 2010 2:47 pm
Need to access that through a computer connected downstream to ooma device home port.
#66192 by murphy
Tue Oct 05, 2010 2:47 pm
#69191 by jmterry2014
Wed Nov 17, 2010 2:32 am
My Ooma device is behind a netgear modem/router and I can't access the Ooma configuration page. I have accessed my neckgear setup page, but I can't determine what the Ooma IP addresses is.

I have looked at the Mac address on the bottom of my Ooma device, but I can't see a similar number in netgear.

I need to access support.Ooma.com, can someone give me specific instructions on how to reach that Ooma configuration page when the Ooma device is located behind a modem/router.

Also, I just bought the Ooma Bluetooth device, and I've read in the forms that it is not worth it. Apparently, for a lot of people, it keeps dropping the signal. Should I return it? I bought it because I like the idea that my cell phone ringing would also ring my land lines. But most importantly, I have this Sennheiser BW 900 Bluetooth headset and I wanted to configure that to answer the landline with Ooma

I'm a computer newbie and don't have access to help, other than these forums.

:shock: Any help would be greatly appreciated. :cool:
#69192 by murphy
Wed Nov 17, 2010 3:12 am
Connect your computer to the Home port of the Ooma box to access the setup page.
While there configure it to use the built-in MAC address.
Forward port 80 to 172.27.35.1.
Once that is done you will be able to connect to the setup page by accessing the IP address that your router assigns to the Ooma box.
Do NOT put your Ooma box in front of your router with that port forward in place since it allows anyone in the world to access your setup page.
#69232 by roadshow
Wed Nov 17, 2010 2:07 pm
Just connect the OOMA Home Port to a free port on your Netgear router and then you can access setup.ooma.com anytime you want to. Most people don't use all of the hardwired ports on their router anyway.

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