Port problem

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sunrisepostal
Posts: 46
Joined: Tue Jan 13, 2009 1:06 pm

Port problem

Post by sunrisepostal » Fri Mar 06, 2009 9:36 am

I have my land line porting in process today and i like to know its how long it should take to be port over to ooma because my land line can not receive any call since this morning. its about more then 6 hours i can not receive call.

murphy
Posts: 7223
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Port problem

Post by murphy » Fri Mar 06, 2009 9:52 am

Mine took about 8 hours from the time that I noticed the old line had gone out of service until the ooma service started working. Your lounge log in will change from the temporary number to your ported number. They will send you an email when they make that switch. Sometimes you also have to cycle the power on the hub.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

sunrisepostal
Posts: 46
Joined: Tue Jan 13, 2009 1:06 pm

Re: Port problem

Post by sunrisepostal » Fri Mar 06, 2009 9:55 am

murphy wrote:Mine took about 8 hours from the time that I noticed the old line had gone out of service until the ooma service started working. Your lounge log in will change from the temporary number to your ported number. They will send you an email when they make that switch. Sometimes you also have to cycle the power on the hub.
Thanks for fast reply
Jack.

sunrisepostal
Posts: 46
Joined: Tue Jan 13, 2009 1:06 pm

Re: Port problem

Post by sunrisepostal » Fri Mar 06, 2009 12:11 pm

I just talk to customer support after 40 minuets hold on line they told me give another 2 hours to complete.

I don't know whats going on.

dlong
Posts: 100
Joined: Fri Feb 27, 2009 12:52 pm
Location: Sometime a while back, a caveman used it

Re: Port problem

Post by dlong » Fri Mar 06, 2009 2:30 pm

Evidently, the "Switchover" is in progress. Hang in there because you will be ported soon. That's pretty decent service to tell you exactly when it will occurr. I hope ooma service can cut down the hold times.

sunrisepostal
Posts: 46
Joined: Tue Jan 13, 2009 1:06 pm

Re: Port problem

Post by sunrisepostal » Fri Mar 06, 2009 4:59 pm

finally porting processis complete by 6:00PM today and everything is working fine now.

Its take about 10 hours.

Thanks
Jack.

trim81
Posts: 262
Joined: Thu Jul 31, 2008 9:14 pm

Re: Port problem

Post by trim81 » Fri Mar 06, 2009 7:12 pm

sunrisepostal wrote:finally porting processis complete by 6:00PM today and everything is working fine now.

Its take about 10 hours.

Thanks
Jack.

cool,. did the email indicating a completed port come in instantly?

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