Check your Internet and Modem:Quicksprj wrote:I continue to have problems with my internet/ooma. I have a dsl/router combo and my ooma telo is attached to that via ethernet port to the 'to internet" port on the telo. My internet keeps going out and the only way I can get it back is to unplug the telo and after several reboots of my router it finally works again. Hook up the telo and after a short time the internet light on the router is off again. I attempted to go to setup.ooma and the ip address given by thunderbird but both resul in a blank screen. I dont know what to do. Should I go buy a new router/modem? I checked my telo handset and it says I am on version 51752. I hooked up my computer to the home network port of the telo and cant seenm to connect with the telo to determine what is going on. Any suggestions would really be appreciated.
Run http://speedtest.phonepower.com/ to see how your modem and Internet connection is doing. Then click on the Advance tab on the lower left side of the Phonepower page, and post the following values here in this thread, by clicking on "Quote" in the upper right hand corner of this Ooma Forum post. Then fill in the blanks.
Download Speed: ________________
Upload Speed: ________________
Download Consistency of Service ________
Upload Consistency of Service _________
Maximum TCP Delay _____________
Jitter you server __________
Jitter server you _________
Packet loss: you server_______
Packet loss: server you ______
Packet discards _________
Packets out of order _________
Estimated MOS score ________
If you do the Java fix in your computer, instructions located at viewtopic.php?f=9&t=12085. Then you can click on the Speedtest Phonepower Advanced tab, then "view test" at the bottom. Instead of filling in the blanks above, you can select CTRL+A to highlight, CTRL+C to copy; CTRL+V for paste into the Ooma Forum.