Canadian Calls rejected due to lack of funds

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rcapuppy
Posts: 2
Joined: Tue Nov 08, 2011 7:31 am

Canadian Calls rejected due to lack of funds

Post by rcapuppy » Tue Nov 08, 2011 7:37 am

I tried to call my daughter in Canada (I have a premier account) and received an Ooma message stating I had zero funds balance and the call did not go through. I dialed the area code and the number to her cell phone. Am I doing something wrong?

Back in early 2010, we ported our number from Vonage, but the original virtual number that came with the phone is still there and is the number I use to log into my Ooma account. I tried to delete it and add a Canada number, but no joy.

Anyone with any suggestions?

murphy
Posts: 7223
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Canadian Calls rejected due to lack of funds

Post by murphy » Tue Nov 08, 2011 7:46 am

It's probably set up the same way as the free 250 minutes for Premier users that use the mobile app. There has to be a balance in the prepaid account but when you make a call it gets charged as $0.00 and doesn't reduce the balance. Call Customer Support and ask why as a Premier user you can't make a call to Canada.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Canadian Calls rejected due to lack of funds

Post by WayneDsr » Tue Nov 08, 2011 9:00 am

In order to make a free call to Canada you need an Ooma Canadian phone number as your virtual second number.

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

rcapuppy
Posts: 2
Joined: Tue Nov 08, 2011 7:31 am

Re: Canadian Calls rejected due to lack of funds

Post by rcapuppy » Tue Nov 08, 2011 9:13 am

Thank you guys for your help! I called Ooma customer service and the kind lady added $1.00 to my funds account to enable free calling to Canada. She then changed my virtual number to a Canadian number that is local to my daughter. The number change cost a one time fee of $19.99.

This is amazing! I used to call her via Google Voice and had also purchased a Canadian number via Callcentric so that she could call me. Now I can cancel Callcentric, one less bill to pay. Thank you Ooma!!!!

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