Caller Id not showing phone number

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
Trinimd
Posts: 84
Joined: Fri Oct 23, 2009 11:51 am

Re: Caller Id not showing phone number

Post by Trinimd » Mon Mar 21, 2011 1:59 pm

Yep same problem.
When the phone rings you see the name and number.
After you hang up you only see the name of the person..No number for call back
OOMA TELO 1 (Purchased Dec 2009.)
OOMA Telo 2 (Purchased Feb 2010.)
3 Ooma Handsets (Free from refer a friend) Sold all 3 POS on Ebay
2 GE ATT DECT 6.0
7 Uniden 1580 DECT 6.0
20 Refer A friends Completed


All Powered by one Phone Socket

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Caller Id not showing phone number

Post by lbmofo » Mon Mar 21, 2011 3:13 pm

Trinimd wrote:After you hang up you only see the name of the person..No number for call back
There is no softkey for "select" to see details?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Caller Id not showing phone number

Post by lbmofo » Mon Mar 21, 2011 3:16 pm

jaylee33 wrote:In looking at my contact list as it is now, it looks to me like Ooma imported my ENTIRE contact list from Windows Live Mail, addresses and all (without my permission as far as I know.)
The contact import requires manual intervention; can't be automatic.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

Trinimd
Posts: 84
Joined: Fri Oct 23, 2009 11:51 am

Re: Caller Id not showing phone number

Post by Trinimd » Mon Mar 21, 2011 3:17 pm

No "soft key"
I used this phone for the past year and half and after march 17th I no longer see the phone number
OOMA TELO 1 (Purchased Dec 2009.)
OOMA Telo 2 (Purchased Feb 2010.)
3 Ooma Handsets (Free from refer a friend) Sold all 3 POS on Ebay
2 GE ATT DECT 6.0
7 Uniden 1580 DECT 6.0
20 Refer A friends Completed


All Powered by one Phone Socket

murphy
Posts: 7174
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Caller Id not showing phone number

Post by murphy » Mon Mar 21, 2011 5:04 pm

Push the left arrow key.
Scroll to select the name of interest.
Push the right softkey.
First line is date and time of call
Second line is the name
Third line is the phone number
Fourth line is the call status and duration of completed calls.
Missed or
Rcvd H:MM:SS
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Trinimd
Posts: 84
Joined: Fri Oct 23, 2009 11:51 am

Re: Caller Id not showing phone number

Post by Trinimd » Mon Mar 21, 2011 7:11 pm

I am on a Uniden phone
OOMA TELO 1 (Purchased Dec 2009.)
OOMA Telo 2 (Purchased Feb 2010.)
3 Ooma Handsets (Free from refer a friend) Sold all 3 POS on Ebay
2 GE ATT DECT 6.0
7 Uniden 1580 DECT 6.0
20 Refer A friends Completed


All Powered by one Phone Socket

murphy
Posts: 7174
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Caller Id not showing phone number

Post by murphy » Tue Mar 22, 2011 3:00 am

Your signature says that you have three Ooma handsets.
Use one of them to check your incoming log.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Trinimd
Posts: 84
Joined: Fri Oct 23, 2009 11:51 am

Re: Caller Id not showing phone number

Post by Trinimd » Tue Mar 22, 2011 7:15 am

Same problem. No logs on ooma handset as well
OOMA TELO 1 (Purchased Dec 2009.)
OOMA Telo 2 (Purchased Feb 2010.)
3 Ooma Handsets (Free from refer a friend) Sold all 3 POS on Ebay
2 GE ATT DECT 6.0
7 Uniden 1580 DECT 6.0
20 Refer A friends Completed


All Powered by one Phone Socket

davidm
Posts: 33
Joined: Thu Jan 21, 2010 7:18 pm

Re: Caller Id not showing phone number

Post by davidm » Wed Mar 23, 2011 5:13 am

Same issue here (No CID number) started around the same time.

lhight
Posts: 16
Joined: Sat Jun 19, 2010 7:26 pm

Re: Caller Id not showing phone number

Post by lhight » Wed Mar 23, 2011 9:00 am

Hi. I'm having what sounds like the same problem: When the phone rings, I see the name and phone number on my phone's display (Uniden DECT 6.0). However, when I go to the caller id list to view recent calls, only the name and not the phone number is displayed. This started happening Around March 18th or so. I have ruled out my phone being the problem...

I have called Ooma support and they reset my Telo, hoping that would fix it, but it hasen't. I don't have time to keep calling right now. What is going on???

Post Reply