Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#75229 by mtnmedic
Tue Feb 15, 2011 2:46 pm
This is getting serious.

I called my mom this morning and she said both she and my sister have been trying to call me yesterday. Mom says that she called my home number twice. First time, it was a partial ring then got a greeting that said "You have exceeded the time allowed for a voicemail message. Please try again." Apparently, she's gotten this once before on an earlier date. Anyway, she left a shorter message. Of course, that was never delivered. The second time she called, she said the ringing sound or the connection sounded very "funny", like it was "warbling or something." But she was able to get through to voice mail and left another message which, by the way, was never delivered. Same thing with my sister. Of course, those calls are marked in the log as "missed" and my phones themselves do NOT show that they called.

I have been waiting since Friday for my doctor to call me back for post-surgical issues and also from my physical therapist regarding when I can start therapy if/when the insurance company approves it.

I can't rely on Ooma to deliver voice messages or my phone to note that anyone called because there is something wrong with the Ooma system. I have to keep checking the Ooma call log online to see who called. And with the medical stuff going on as mentioned above, this is NOT GOOD!

#75236 by lbmofo
Tue Feb 15, 2011 3:16 pm
With multi-ring disabled, your home phone should ring as many times as configured and then go to voicemail. If someone leaves a voicemail, you should get a blinking play button indicating you have a voicemail.

If this doesn't work properly, then you call Ooma customer service at 888-711-OOMA to see what's up.

Once things are working then you know it isn't your Ooma creating havoc. It is your cell phone not ringing when it is supposed to...that's the problem. You can still multi-ring your cell phone but if you require answering by pressing 1, then you would avoid your cell phone directing your phone calls directly to your cell phone voicemail.

Murphy talks about how to require press 1. viewtopic.php?t=9787#p67707
#75239 by lbmofo
Tue Feb 15, 2011 3:32 pm
Now, you are taking Sprint out of the equation by disabling multi-ring'ing of your cell phone. Do some test calls. Leave messages for yourself. Check it out. Once all seem normal, you can turn the multi-ring back again but I'd suggest requiring 1 to answer. Cell phones go to VM a lot without ringing even if you have full bars.

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