Can't Login into "My Ooma."

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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Valarius
Posts: 4
Joined: Sat May 01, 2010 10:23 pm

Can't Login into "My Ooma."

Post by Valarius » Mon Jul 26, 2010 1:04 pm

I've been trying to log into "My Ooma" since 11 am EST this morning. Is your "My Ooma Account" Server down? is the Web site down?

Is there another way I can access my account?

Please help.

Thanks.
:?:
Last edited by Valarius on Mon Jul 26, 2010 1:38 pm, edited 2 times in total.
Light travels faster than sound, so some people appear to be bright until you hear them speak.

sfhub
Posts: 348
Joined: Fri Jan 22, 2010 6:22 am

Re: Can't Login into "My Ooma."

Post by sfhub » Mon Jul 26, 2010 1:06 pm

I can log in, but it is pretty slow, especially if you have the beta dashboard as your default. If you go to the voicemail as your default page it is just slightly slow instead of very slow.

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Valarius
Posts: 4
Joined: Sat May 01, 2010 10:23 pm

Re: Can't Login into "My Ooma."

Post by Valarius » Mon Jul 26, 2010 1:14 pm

Ooma Tech Support:

You need to add another Web page or server. This isn't good business. It's very frustrating for those like myself who have paid for your services and yet cannot use them. This is not the first time this has happened, but the first time I have complained.

I realize that you are a somewhat new company, but do you think Facebook or Google would let this happen? Come on people.
Light travels faster than sound, so some people appear to be bright until you hear them speak.

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highq
Posts: 421
Joined: Fri Dec 25, 2009 10:11 am
Location: New York, NY

Re: Can't Login into "My Ooma."

Post by highq » Mon Jul 26, 2010 1:42 pm

If you recognize that Ooma is a "somewhat new company, why in the same sentence invoke Facebook and Google, which could hardly be further from "somewhat new"?

At any rate, I just logged in to my.ooma.com; it didn't seem to take any longer than the last few times I did so.

You'll find that there are quite a few frequenters of this Forum with a fund of experience and advice. Try us: what issues are you facing?

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Valarius
Posts: 4
Joined: Sat May 01, 2010 10:23 pm

Re: Can't Login into "My Ooma."

Post by Valarius » Tue Jul 27, 2010 5:35 am

You obviously can't understand the level of frustration I have. And I am going to ignore your first comment because I am not interested in debating you.

I still cannot access my account after a day and a half.

Every time I login I get that Ooma error page.

"We're sorry, there was a problem processing the page."

I spent 1 hour on the phone with Tech support yesterday and they said they would look into this.

As of this morning, I am still waiting to gain access to my account.
Light travels faster than sound, so some people appear to be bright until you hear them speak.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Can't Login into "My Ooma."

Post by Groundhound » Tue Jul 27, 2010 6:15 am

Try clearing your browser cache and cookies, or switch to a different browser and try it.

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Valarius
Posts: 4
Joined: Sat May 01, 2010 10:23 pm

Re: Can't Login into "My Ooma."

Post by Valarius » Tue Jul 27, 2010 11:15 am

Groundhound, thanks for the suggestion, but I had tried that yesterday. It did not work. However, thanks to Dennis Peng at Ooma, I can now log into my Ooma Account. :D
Light travels faster than sound, so some people appear to be bright until you hear them speak.

George-TA
Posts: 3
Joined: Fri Jul 30, 2010 9:55 am

Re: Can't Login into "My Ooma."

Post by George-TA » Fri Jul 30, 2010 10:02 am

Valarius wrote:I've been trying to log into "My Ooma" since 11 am EST this morning. Is your "My Ooma Account" Server down? is the Web site down?

Is there another way I can access my account?

Please help.

Thanks.
:?:

George-TA
Posts: 3
Joined: Fri Jul 30, 2010 9:55 am

Re: Can't Login into "My Ooma."

Post by George-TA » Fri Jul 30, 2010 10:10 am

I am into same situation I can't login into "My Ooma" for two days .
Any suggestions , tech support doesn't know how to help.
Customer service does not answer to emails.
Please help . Helpppppp

Thanks,
George-Ta

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Can't Login into "My Ooma."

Post by murphy » Fri Jul 30, 2010 10:16 am

It works fine for me using Firefox.
Clear your cookies or try a different browser.
Customer since January 2009
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