Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#56419 by lbmofo
Sat May 22, 2010 11:58 pm
A family/friend got a Hub from costco earlier this year, his base service tier is "ooma Basic" with $11.75 per year RRF. I thought he wasn't supposed to get the CallerID name along with the number but he is.
#56434 by lbmofo
Sun May 23, 2010 1:19 am
Could still be a bug with the system though. Much like the Core user who was getting mp3 VMs forwarded until recently when he tried to change something in my ooma.
#56439 by FogNoggin
Sun May 23, 2010 4:46 am
Thanks to all for the very informative responses. I just wish Ooma would be a more upfront regarding certain features. I feel a little blindsided to find that I have to subscribe to premier for my Telo simply to get a name in my caller-ID. Who would even suspect that there are TWO kinds of caller-ID?

$10 a month is a small price to pay, but had I known, I would have bought a Core. :|
#56440 by sfhub
Sun May 23, 2010 6:05 am
To give some background, the CNAM lookup for name CID could cost Ooma for every lookup where as number CID is free. That is why they removed it going forward. Glass half full, the early people lucked out and Ooma is doing what is necessary to keep the business running well so they'll be around for the long haul. Glass half empty, Ooma is cheaping out on the new plans by moving small features it thinks less people really need to Premier.

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