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#56236 by vector1701
Fri May 21, 2010 5:50 am
OK, before I go forward with this I want to make sure it is the right thing to do....

Here is my setup (which seems like a pretty typical household):
Internet is provided from cable company
House never had DSL
Previous phone service is provided from Verizon.

I setup my hub, according to the user manual, and the service works great on the one phone connected to the scout. (And here is where it starts to get hairy). I disconnected the Verizon service at the box in the basement, so all the phones went dead. Through research on this forum, I then wired the hub's PHONE port to the WALL JACK and boom, all the phones in the house are on OOMA = awesome, I am happy. So the hub is located upstairs in the office, where my router and cable modem are. Now I want to install a Scout, downstairs in the kitchen. So I hook up the Scout and and it does not work. Doing some research on this forum, it seems as if the WALL PORT on the Hub has to be wired to my WALL JACK for that to happen, but then I lose my whole house phone distribution.

What can I do to have the best of both worlds? I want to have whole house distribution AND a Scout downstairs in the kitchen to see and check voice mails. Can I take the wiring out of the back of the Hub, WALL and PHONE, and connect them to a splitter then connect it to the WALL JACK? Would that give me whole house distribution AND the ability to put a SCOUT on the network?

Thank you very much to those who can assist with this install.
#56241 by caseybea
Fri May 21, 2010 6:22 am
Yes, you will want a splitter.

The thing that a lot of people don't understand (that ooma could explain better in their documentation) is this:

The signal from the PHONE port from the hub is specifically used for phones. This is the analog signal required to make phone devices work, get dial tone, etc.

The signal from the WALL port on the hub is specifically for connecting scouts. The signal generated by the wall port is called "HPNA" (I believe), and is actually a DATA signal.

The cool thing? You can mix both analog/voice signals and data signals on the same wire - your house's phone wiring. (often referred to as "data over voice" technology).

With a splitter, you can send the signals from both the PHONE and WALL ports to your in-home wiring. A scout plugged in anywhere will pick up the signal and work fine. A phone plugged in anywhere will likewise pick up ITS signal, and also work fine.
#56242 by caseybea
Fri May 21, 2010 6:24 am
PS: I have to post my obligatory "scouts don't work very well for voice quality" info here. Search the forums, you will find that the call quality, when you're using a scout, is crappy. The call will sound FINE on your end--- but on the remote end, the caller will often hear scratchy noises - and often it gets bad.
#56251 by vector1701
Fri May 21, 2010 7:11 am
Last edited by vector1701 on Fri May 21, 2010 7:19 am, edited 2 times in total.
#56285 by vector1701
Fri May 21, 2010 11:59 am
#56359 by rajeshh
Sat May 22, 2010 11:44 am
Hello, I have further questions along the lines of the previous post about keeping bare-bones landline for 911. I got a new Ooma 3 weeks back, have already ported my landline number to OOma, and have not yet called Qwest to discontinue service. I dont have DSL, or alarms hooked up.

Here are some posts I found when I googled "landline just for 911": ... nes-2.html

which claim that phone companies have to provide 911 even when I discontinue service? I have disconnected the plug from the jack at the NIB to test ooma whole house distribution and it works fine.

If I have a pair of blue/white wires in my NIB wired up, and the orange and brown pair are un-used, what can I do to keep the landline bare enough for 911. When I call Qwest to discontinue service, what do I tell them?


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