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#42528 by AZGuyJoe
Tue Jan 19, 2010 6:31 am
I have 2 existing phone numbers that I want to port to ooma.
If I log in here with my primary ooma number I can get to "add-ons" to get the porting process started. No problem. However, if I log in with my secondary ooma number I can't get to "add-ons".
So, how do you port two numbers?
Someone suggested that I do them one at a time with a delay between the two requests. That's fine, if it makes sense, but I'd prefer to port the secondary number before the primary number.
#42530 by bw1
Tue Jan 19, 2010 6:44 am
Let me know if my assumptions aren't correct - you have two temporary numbers assigned by Ooma and two landline numbers that you want to port to Ooma. One of your temporary numbers is assigned to a personal device.

Here's what I think you can do:
Log in to my.ooma, select Add-ons -> Number Port
Fill out the requested information to port your secondary number.
I think there is a section to add any special instructions, if not you should be able to email them by replying to the porting email sent or you may need to call them.
Add instructions that you want this number to replace your second Ooma number assigned to your personal device.

They may still get it wrong, but it should be easy for them to correct.

You can then follow the same process to port your primary number.
#42538 by AZGuyJoe
Tue Jan 19, 2010 7:17 am
Your assumption is exactly right.
I'll give it a try - I'm a bit nervous over the porting process, but you only go around once right? :-)

Thanks for your help.

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