Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#42221 by fl93
Sat Jan 16, 2010 5:28 pm
I Activated my hub on1/12/10 and have not been able to receive calls.I spoke with customer service and they gave me a repair ticket # and said that it should be fixed within 48 hours.
I called back 2 days later and was given the same story. It is now 4 days and I have'nt heard from anyone. When I call my # from my cell phone, the message says that I have reached a non working #. When I call from my landline the message says unable to complete call. Can any one help. I am getting fustrated.
#42223 by murphy
Sat Jan 16, 2010 5:30 pm
Can you make calls?
Does the caller ID when you call someone else match what you believe is your ooma number?
#42238 by fl93
Sat Jan 16, 2010 7:52 pm
Yes I can make calls and my caller ID comes up. I can not receive calls,unless it is from another ooma user.
#42263 by murphy
Sun Jan 17, 2010 4:52 am
Only Ooma can fix that problem They have to sort it out with the local phone company that handles the exchange that your number is in.

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