I am new to Ooma, and installed my hub a couple days ago with no problems. Everything works, voicemail, outgoing calls, incoming calls, except .... :
International Calls. I have charged my account with $10 for prepaid international calls. I pick up the phone and dial the number: 01149.....
I get a message that I have $10 remaining, and 454 minutes (which is correct considering the $0.022 to Germany. It then says: "please hold while your call is being placed". I am holding, silence for a few seconds. Then, the voice tells me: "Your call can not be completed at this time.", and I am disconnected.
Am I doing something wrong? Has anybody else seen that happen? Being able to call internationally is very important to me. Any help is very much appreciated!
Thanks in advance for any replies!
I know the governments involved with telcom rights and laws, are continuing to pressure those major carriers to give those groups a 'Transparent Quality of Service' to everyone hooked up WITH them or THROUGH them. But such irregularities of service (especially through certain countries) are bound to continue.
ooma hardware: core (hub/scout) and Telo
Premier, Lifetime Member
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Is all I get when I try to call Switzerland. What is going on? Do more people have this problem? There are a few related posts, but nobody from Ooma seems to offer explanations.
i have not problem with Skype which does not require to dial 011, instead i use + then country code
I don't know what is ooma's excuse for such bad service, yet even every unsuccessful call i got charged for round up 1 minute rate, it is a big problem for me, and ooma should not offer such service and tell the consumer this feature. Ooma should also refund the money for any unsuccessful call due to this problem. talk to skype
I have the same issue as you do while calling Hong Kong. Already created a ticket with CS. Hope they fix it because I won't signup with premier without this email@example.com wrote:I too have recently failed in reaching two different Hong Kong phone numbers on 1//16, 1/17 and 1/18. Who can I give the details so Ooma can fix international access to these locations? I just hear a ringing tone endlessly. At the other end,The handset rings, they pickup, and nothing is heard. This I found out by using my local telco!