Need extra help installing your Ooma Hub or Telo system? Let us know.
#40117 by wtnixon
Mon Jan 04, 2010 5:21 pm
Ok, so I originally bought one handset and returned it. Then I bought four more. The thing is three of the phones registered as handsets 2, 3, and 4. However, the fourth handset will not register now. I'm guessing the Telo thinks there's already four handsets, but I don't have the original handset to unregister. I'd appreciate any help. Thanks.
#40122 by bw1
Mon Jan 04, 2010 5:25 pm
You'll need to do a factory reset of the Telo which can get tricky, because it's difficult to press the buttons at the right time. You may need to try a few times to get it done.

Power down the Telo.
Power up the Telo.
1 and 2 come on.
1 and 2 go out and trash and envelope come on
Trash and envelope go out and the bottom row starts scanning to the right
When the scanning stops the Ooma symbol will light up red
Press and hold stop and trash immediately before it blinks.
The Ooma symbol will alternately blink red and blue
The Ooma symbol will turn solid red
The Ooma symbol will go out and 1 and 2 come on
Release the stop and trash buttons.

BTW, these instructions are courtesy of murphy, which is appropriate considering murphy's law!
#40147 by wtnixon
Mon Jan 04, 2010 6:18 pm
Not sure how to find that out. All I know is that it no longer says the warning about multiple handsets on the pin page and it explains how to add multiple handsets. I had to do the softkey+zero reset on the handset and the old "handset 2" to register as "handset 1" so now I know we're going in the right direction. However, I only managed to get two of the four to successfully register. AND after the second one updated it's software, it now says max number of handsets exceeded. If the Telo still doesn't support multiple handsets, they need to put the warning back up because I just wasted two hours on this...

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