No name outgoing CID.. after 3 weeks.

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Kamakzie
Posts: 11
Joined: Wed Apr 24, 2013 10:07 pm

No name outgoing CID.. after 3 weeks.

Post by Kamakzie » Fri May 17, 2013 8:22 pm

My outgoing Caller ID still shows "Michigan Call". A lot of people won't answer thinking its a telemarketer. The number wasn't a port as it was an Ooma number. Any ideas how long it takes to get my name on the ID?

murphy
Posts: 7176
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: No name outgoing CID.. after 3 weeks.

Post by murphy » Sat May 18, 2013 3:06 am

The usual statement is 10 business days.

Ooma does not transmit your caller ID name. No phone company does. The receiving phone company looks up the number in whatever database they use to get your name. There are a lot of caller ID databases in the country and they all have to be updated before your caller ID name will work correctly.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Kamakzie
Posts: 11
Joined: Wed Apr 24, 2013 10:07 pm

Re: No name outgoing CID.. after 3 weeks.

Post by Kamakzie » Sat May 18, 2013 4:04 am

I see... Wonder if AT&T will ever update.

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lbmofo
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Location: Greater Seattle
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Re: No name outgoing CID.. after 3 weeks.

Post by lbmofo » Sat May 18, 2013 12:02 pm

You can try calling other landline carriers to see if your callerid name all show as "Michigan"
Maybe call Ooma customer service to tell them if no one has it right.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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Kamakzie
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Joined: Wed Apr 24, 2013 10:07 pm

Re: No name outgoing CID.. after 3 weeks.

Post by Kamakzie » Wed Jul 24, 2013 7:53 pm

Still showing up as Michigan Call..

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lbmofo
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Re: No name outgoing CID.. after 3 weeks.

Post by lbmofo » Wed Jul 24, 2013 8:03 pm

Call customer service.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Kamakzie
Posts: 11
Joined: Wed Apr 24, 2013 10:07 pm

Re: No name outgoing CID.. after 3 weeks.

Post by Kamakzie » Wed Jul 24, 2013 8:14 pm

Will do, definitely tomorrow. Will update if it ever comes to a resolution.

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