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#105034 by murphy
Tue Jan 08, 2013 8:50 am
Ooma Premier is $119.99 per year and includes a free number port OR a free handset the first time you sign up for it.
Subsequent Premier renewals do not include any freebies.
#105042 by lbmofo
Tue Jan 08, 2013 12:18 pm

Normally, for first time upgrade customers,

"Free Offer! Sign-up for a year of Ooma Premier ($119.99) and get a free number transfer, Bluetooth Adapter, Wireless Adapter or Extended Warranty."

Normal pricing:

HD2 Handset $59.99
Bluetooth Adapter $29.99
Number Port $39.99
Wireless Adapter $49.99
1 Year Extended Warranty $39.99

Seems like you are getting a break on the 1 year Premier for $99.88 vs $119.99
And then you are getting HD2 discounted $39.99 at the price of $20

IMHO, there shouldn't be double dipping. If you want the discount elswhere other than HD2, I think it is a simple matter of dumping the HD2 order and get something else for free.
#105049 by lbmofo
Tue Jan 08, 2013 2:45 pm
Leyte, I am not here to arugue with you. However, I do want to point out a few things for your consideration.

Perhaps the agent wasn't clear on why you were getting a $40 discount on HD2. This is because you are getting 1 year Premier. (I would be wrong if everyone else can get HD2 for $20).

If you get the desired outcome (get HD2 for $20 and then free number port), you'd be getting $80 in free stuff from buying 1 year premier when everyone else is getting $40 in free stuff. Your 1 year Premier is $20 cheaper than what others would pay to boot.
#105053 by Leyte
Tue Jan 08, 2013 3:25 pm
I'm not here to argue either, but it seems very obvious that no cares about what the website actually states. You all want to make assumptions that are plain wrong, such as I had a number ported. I did not have a number ported, but who cares about facts right????

If Ford Motor Company states on their website that if you buy an new Mustang that you will get a $5000 rebate and there are no exceptions or conditions attached to that statement, you would expect a $5000 rebate wouldn't you? And after buying the car, Ford says sorry, but you got the floor mats at a $10 discount, so you can't get the $5000 rebate. Would that be fair? Would that be fair, even though their website actually states that you are entitled to the rebate?

That is what I am talking about here. Am I the only one who understands what language means on a website that is selling services and products? Am I the only one who understands that when a company puts up a website and makes an offer that is without conditions, that they are bound by those conditions? Is this too complicated for some of you to understand? This is not about what you feel, but what is written on the website and whether Ooma should be bound to the wording of their own website.


The website clearly states that all that is REQUIRED to get the free gift is signing up for a new Premier account. Nothing more and nothing less. That is what the website clearly states, yet you all seem to ignore that plain and simple fact. Very well, I'll take my case directly to the top of Ooma.

By the way, I find it interesting that no one thus far has been willing or able to show me where it states that if you get a phone at a discount, you are not eligible for the free gifts. Anyone?
#105056 by lbmofo
Tue Jan 08, 2013 4:02 pm
Only thing is you got a set of $5000 gold studded floor mats for free instead of the rebate. Just not get the $5000 floor mats and you'd get your rebate.
#105072 by 2spirit
Wed Jan 09, 2013 5:33 am

I understand where you are coming from . . . but since the actual cost of a year of Premier is $119.99 and you are getting a year of Premier and the HD2 handset for $119.88, it seems to me that you are getting the handset free. Why they would choose to reach this conclusion by discounting both items is a mystery though!
#105778 by GMOOMA
Sun Jan 27, 2013 12:11 pm
Well, the language should reflect that the "incentive(s)" is/are $20 discount on 1st yr. of Premier PLUS a $40 ($39.99?) valued item, whether that be applied to free number porting, applied to a handset, or other accessory which could result in the accessory being free that's upto the customer. Nevertheless, it's doubtful you will be able to pull a fast one and make them give you more than $60 worth of goodies on your first go at Premier (total). Ooma doesn't apparently parse their language and it would be a shame for someone to sue them over semantics, as that could concievably raise the cost of providing service for all which goes against the principal of cheap phone service in the first place.

At best you might (as others have on a case by case basis) get another $20 knocked off premier for 2nd year.. but getting more than $60 in discounts on your first year is a non-starter..

Where there is some confusion is I think when Ooma had the Original handset they were offering it as a free option, not the case with the HD2... considering there were so many consumer complaints about the original handset it's market value eroded to around $40 anyway and thus it was "free". Not so with HD2.. When the HD2 first released, Ooma offered a buy 2 for $99... which would make one handset $10 after the $40 credit is applied or $30 each if you look at it that way.

When the HD2 comes down to $50 that's probably when I might buy.. or if I get some more amazon gift cards from promoting Ooma ;-) Tis better to get some (gift cards) by promoting Ooma than bashing them.

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