Wrong outbound number on Telo

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khsa0301
Posts: 1
Joined: Fri Nov 12, 2010 11:56 am

Wrong outbound number on Telo

Post by khsa0301 » Fri Nov 12, 2010 12:28 pm

Hi There- I recently bought Telo and currently under trail period. So far I didn't see any issues on call quality but today I came across a caller ID issue. My wife called me at work and it showed me a local number on my phone display. I told her to call me back and on second call, I got the correct number (number assigned to my by ooma). She called me third time to try it again and once again the local number came up.

I called my family back in Louisiana and my sister told me that it her phone didn't display the number. Does anyone know whats the issue here?

Thanks

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DTMF
Posts: 285
Joined: Sat Jan 23, 2010 5:55 pm

Re: Wrong outbound number on Telo

Post by DTMF » Sat Nov 13, 2010 12:20 am

It takes a few weeks for Ooma to register your name/number in the Caller ID database and once it is registered, it takes a bit longer for that database entry to make its way to all of the local telephone providers. There's a knowledgebase article that explains this in more depth, but that's the story in a nutshell.
Ooma customer since November 2009.
Formerly employed at another VoIP company.
My opinions are my own.

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