All phones not ringing

Got something else to discuss that is not covered by the previous forums? Post it here!
Post Reply
rooflady
Posts: 17
Joined: Wed Jun 30, 2010 10:04 am

All phones not ringing

Post by rooflady » Wed Nov 10, 2010 7:51 am

This is intermittent, but just happened again. I receive a phone call and all phones do not ring. Also cannot pick up call from non-ringing phone. If I can't get to the ringing one in time, it goes to voice mail. I have Ooma Telo, and 4 Ooma Telo handsets. Can you fix?

ntoy

Re: All phones not ringing

Post by ntoy » Wed Nov 10, 2010 8:58 am

Hello,

I see that you have both numbers with MultiRing enabled. Did the call also forward to the number you designated with MultiRing?

rooflady
Posts: 17
Joined: Wed Jun 30, 2010 10:04 am

Re: All phones not ringing

Post by rooflady » Wed Nov 10, 2010 11:25 am

Thank you for your reply. No, my cell phone was off. Also, one of my phones was not working. Looks like it got hung up between Line 1 and 2. I just reset the Ooma box and that is ok now. ps. No one calls me on line 2.

ntoy

Re: All phones not ringing

Post by ntoy » Wed Nov 10, 2010 11:36 am

It's a little hard to troubleshoot since it is intermittent. It could be carrier related. The best thing would be to try to capture recent examples & to include caller's phone number, date, time, & exact symptom and to send me a personal message.

rooflady
Posts: 17
Joined: Wed Jun 30, 2010 10:04 am

Re: All phones not ringing

Post by rooflady » Wed Nov 10, 2010 12:28 pm

Thank you. Will do.

Trinimd
Posts: 84
Joined: Fri Oct 23, 2009 11:51 am

Re: All phones not ringing

Post by Trinimd » Wed Nov 10, 2010 2:44 pm

Same problem here.
Just started this week.
OOMA TELO 1 (Purchased Dec 2009.)
OOMA Telo 2 (Purchased Feb 2010.)
3 Ooma Handsets (Free from refer a friend) Sold all 3 POS on Ebay
2 GE ATT DECT 6.0
7 Uniden 1580 DECT 6.0
20 Refer A friends Completed


All Powered by one Phone Socket

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: All phones not ringing

Post by lbmofo » Wed Nov 10, 2010 2:47 pm

rooflady wrote:No, my cell phone was off.
If you multi-ring your cell and you don't require "press 1" to answer, as soon as the cell vm picks up, the call is considered answered so no more ringing.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

User avatar
Bill_B
Posts: 20
Joined: Mon Oct 18, 2010 4:58 am

Re: All phones not ringing

Post by Bill_B » Mon Nov 15, 2010 10:43 am

I've had a similar situation (3 handsets) and posted a separate topic to describe the problem http://www.ooma.com/forums/viewtopic.php?f=9&t=9992

Next time a phone doesn't ring, if you can get to it in time, check the display to see if the time is correct. My handsets that occasionally don't ring are showing an old time, as if they've lost sync with the Telo.
Premier Service Level
Customer Since: 10/2010
Service/Hardware: Telo with 3 Handsets
AT&T Port: 9/1/10 - 10/08/10
Internet: Roadrunner 15 Mb / 1 Mb
Setup: Motorla SB5101 -> Zyxel USG20 -> Telo

User avatar
nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: All phones not ringing

Post by nn5i » Mon Nov 15, 2010 7:37 pm

I can suggest no solution, but I'm curious -- when you say "all phones not ringing", do you mean that no phones ring, or that some of them, but not all of them, ring?

rooflady
Posts: 17
Joined: Wed Jun 30, 2010 10:04 am

Re: All phones not ringing

Post by rooflady » Tue Nov 16, 2010 7:55 am

I have the Telo system. Also have 4 Telo phones. Sometimes they all do not ring. If I pick up one that is not ringing, nothing there. Very annoying. I try to get to another phone before it goes to voicemail but not always successful.

Post Reply