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#68271 by networkingman
Thu Nov 04, 2010 7:26 am
Hello. I've had an ongoing issue for nearly 2 months now with Ooma support with no resolution. Every time I attempt a call to Canada (not exactly an exotic location), I get the Ooma message that my prepaid account is zero. I clearly have funds in there to complete an international phone call. This all started when I moved across country and had Ooma change my phone number to the area code I was moving to. I explained this to each support person to be told that can't be possible. Well, I was able to dial Canada before the number change so what else can it be? I was hoping someone could help me - PLEASE!
#68312 by networkingman
Thu Nov 04, 2010 5:23 pm
lbmofo wrote:One thing you can try before ntoy gets back to you is....to enable ooma mobile to see if that kick starts your prepaid account (probably in some weird state even with a balance).

My ooma, preferences, ooma mobile, enable.

https://my.ooma.com/mobile


Thanks for the suggestion. I tried this and even rebooted the Ooma hub, but it didn't work.

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