Where do calls go when internet down and no Premier?

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tamivroma
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Joined: Sun Oct 17, 2010 10:20 am

Where do calls go when internet down and no Premier?

Post by tamivroma » Sun Oct 17, 2010 11:15 am

I am very new to Ooma - in fact I just got the Ooma Telo and am now awaiting porting on my Vonage Line.

My question is what happens if your internet goes down? Where does the call go if I don't have Premier?

murphy
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Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Where do calls go when internet down and no Premier?

Post by murphy » Sun Oct 17, 2010 11:31 am

I would hope that it goes to voice mail.
You can test it yourself. Disconnect the Internet port of your Telo, wait 5 minutes to be sure the server knows that it has lost contact with the Telo. Have someone call your number and report what happens.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
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Leeway
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Location: North of Milwaukee WI

Re: Where do calls go when internet down and no Premier?

Post by Leeway » Tue Oct 19, 2010 7:34 pm

Hmmm, I am not sure it goes anywhere. I just moved to a new condo from the sale of my house. On the day that I moved my little dog went 'south'. When I finally drove around and stopped at a local vet's office, my dog was there. They told me they had dialed the number embroidered on her collar and left a message.

My Telo was not connected at that time because my new broadband was not in service. Apparently, the Vet's office got my answering message and left a message but it was never there when I finally got everything going the next day.

I wondered myself where it had gone??

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lbmofo
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Re: Where do calls go when internet down and no Premier?

Post by lbmofo » Tue Oct 19, 2010 7:57 pm

When you take your ooma offline, do you get your ooma voicemail when you call it? You should unless you have call forwarding on network outage active. If ooma voicemail came on, that means the Vet didn't leave a message properly. I think a * terminates the call in progress as well as the message being left.
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