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- Posts: 1
- Joined: Thu Sep 30, 2010 12:54 pm
My newly installed Ooma hub & scout: After installing Ooma, my cable Internet became so incredibly slow that I felt I was back on dialup! This is unacceptable. Has anyone else expereinced this problem? I have Comcast cable hi-speed Internet with a Linksys gigabit router. The Ooma device is between my modem & router. The ethernet cable supplied by Ooma is cat 5e. I'm using cat 6 with all of my other equipment. Does this mean Ooma is not gigabit-ready or capable? Thanks.
- Posts: 7205
- Joined: Tue Jan 27, 2009 12:49 pm
- Location: Pennsylvania
Ooma is 10/100 only.
Connect a computer to the Home port and connect to http://setup.ooma.com
If you are using a DNS service like OpenDNS that won't work. Use http://172.27.35.1
Go to the Advanced page and set the download and upload QOS values to 0 which disables QOS. You don't need QOS with a high speed cable connection. The default upload speed is 384 which tells the hub that your maximum upload speed is 384K.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
- Posts: 9337
- Joined: Sun Mar 14, 2010 7:37 pm
- Location: Greater Seattle
Most likely, you didn't power cycle your cable modem after changing its connected device. If you have a battery backup for the cable modem, you need to disconnect that to really do a power cycle.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
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