Blacklist Not Working??

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xfoneguy
Posts: 2
Joined: Thu Sep 30, 2010 12:39 pm

Blacklist Not Working??

Post by xfoneguy » Thu Sep 30, 2010 12:42 pm

I am getting calls from the same number continually throughout the day and evening. The number is in my list. Is this feature not working??

Thanks

Ken
Duvall, WA

mimf
Posts: 1
Joined: Fri Oct 01, 2010 4:18 am

Re: Blacklist Not Working??

Post by mimf » Fri Oct 01, 2010 4:19 am

I have set up a blacklist previously and cannot find it now. How do I get to it. I have checked my Features and it is enabled. :|

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Blacklist Not Working??

Post by murphy » Fri Oct 01, 2010 7:13 am

mimf wrote:I have set up a blacklist previously and cannot find it now. How do I get to it. I have checked my Features and it is enabled. :|
Preferences -> Blacklists

It's a Premier feature. If your free trial expired without you subscribing to Premier, it will be gone.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

ntoy

Re: Blacklist Not Working??

Post by ntoy » Fri Oct 01, 2010 7:48 am

Hello,

Unfortunately, you are experiencing bug 9480. It's been resolved, but not pushed out to production yet.
Hopefully it will be soon.

Thanks for your patience!

calkid4ever
Posts: 15
Joined: Tue Nov 03, 2009 3:46 pm
Location: Las Vegas, NV

Re: Blacklist Not Working??

Post by calkid4ever » Mon Oct 04, 2010 3:02 pm

Which blacklist problem were you referring to when you referenced bug 9480? a) Not being able to find your blacklist, or b) the phone continuing to ring even though the number is in your blacklist?
ntoy wrote:Hello,

Unfortunately, you are experiencing bug 9480. It's been resolved, but not pushed out to production yet.
Hopefully it will be soon.

Thanks for your patience!
I had my personal blacklist set to 'ring continuously,' which may, in fact, provide a continuous ring to the caller, but also seems to ring my phone until they give up. On two occasions I tried to answer the call but only heard dial tone.

chili_red
Posts: 3
Joined: Tue Oct 05, 2010 1:51 pm

Re: Blacklist Not Working??

Post by chili_red » Tue Oct 05, 2010 1:55 pm

See the Black List is not working, keep getting a "Feature Temporarily Unavailable" message when I try to save a number.
OOMA, When will this be working again??

ntwoof
Posts: 2
Joined: Mon Oct 11, 2010 8:51 pm

Re: Blacklist Not Working??

Post by ntwoof » Mon Oct 11, 2010 9:02 pm

Any idea when the "fix" will be pushed out to production? I'm paying for a service that I'm not receiving. It concerns me that the solution has been found, but not shared.

xfoneguy
Posts: 2
Joined: Thu Sep 30, 2010 12:39 pm

Re: Blacklist Still Not Working?

Post by xfoneguy » Thu Oct 21, 2010 5:04 pm

I was told last month that the "fix" had not yet been "pushed out to production". What is the status? Like others on here, I am paying for the "premium" service largely for this feature yet it is still not working. Any idea when???

Thanks
Ken
Duvall, WA

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coldsteel
Posts: 81
Joined: Thu Nov 12, 2009 4:47 pm
Location: Long Island, NY
Contact:

Re: Blacklist Not Working??

Post by coldsteel » Fri Oct 22, 2010 9:11 am

Add me to the fix for this (I think). I just sent an email to the support folks as well as this is becoming REALLY annoying. Every day at around 12:30pm or so it seems that I am getting annoying calls that I can't block even though the partial number which shows up as 6051 or 16051 is marked BLOCKED the call sounds like a FAX machine possibly - it is going on right now as I write this, making calls once every few minutes for an hour or so and then stops till the next day. These calls show up (as beeps) on my voicemail and I want them stopped. SO how can I get OOMA to block them or at least tell me where they are REALLY coming from?
Own: 1 Hub, 1 Scout ... "Common Sense Information Technology" is the focus of http://winstonlawrence.com/notebook/

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Bobby B
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Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA
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Re: Blacklist Not Working??

Post by Bobby B » Fri Oct 22, 2010 4:10 pm

Try changing the blacklist treatment to something besides "Continuous Ring"

It looks like there might be a bug with that blacklist treatment that still allows the call to come through. We're still doing some investigation.
Bobby B

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