Disconnected messages on incoming calls

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thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Disconnected messages on incoming calls

Post by thunderbird » Tue Jan 24, 2012 4:42 pm

featherz wrote:I am now getting this also, only on calls from my own area code. The people calling me are on a landline or corporate system (one college and one post office).

Was there ever a resolution to this problem? Of course, it's the people trying to reach me to give me a job that can't get through.. I don't get any record of them calling on my call logs and people calling from other area codes can get through fine. Tried to call OOMA, but sat on hold and gave up.. email told me to call OOMA. I've rebooted the telo, rebooted the router.

I can call out fine, but why are callers from my own area code getting the 'disconnected' message?
Probably some where in a phone company's routing tables your name and phone number is missing or is entered incorrectly.
You need to find out who the phone service provider is for the people that are calling you. See if it's the same provider. Then get one or more of the people that are trying to reach you to call their phone service provider, and tell the provider that they can't reach a working number (your Ooma number).

Also call Ooma Customer Support and report your porblem:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Also just to be sure there is an outside change this is blocking your inbound calls, go into My Ooma and temporarily disable Blacklists at https://my.ooma.com/blacklists and Privacy>Anonymous Call Block at https://my.ooma.com/privacy .
Then test.

featherz
Posts: 9
Joined: Tue Jan 24, 2012 3:01 pm

Re: Disconnected messages on incoming calls

Post by featherz » Wed Jan 25, 2012 1:01 am

I'll try from work today, as I am sure I can't get my possible new job people to call the phone company for me. :) Or the US Post office. :) I had already turned off the blacklists. If it doesn't work from work maybe I can find out something. I'm thinking there aren't a whole lot of phone companies out here in upstate NY (capital region)..

resq43
Posts: 4
Joined: Mon Apr 13, 2009 4:04 pm

Re: Disconnected messages on incoming calls

Post by resq43 » Thu Feb 16, 2012 5:47 pm

Any updates on a fix? I now have the same problem and have a open ticket with 'level 3' support. Have tried all of the previous suggestions and they have not worked.
The second number works fine, but the primary number states it has been disconnected. Have had Ooma since 2009 and have made no changes since.

any ideas???

chirocool777
Posts: 1
Joined: Wed May 30, 2012 3:02 pm

Re: Disconnected messages on incoming calls

Post by chirocool777 » Wed May 30, 2012 3:11 pm

I've been having the same problem most recently. People calling my number get a 'phone disconnected message'. This is bad because it's the number I use for my business and I'm losing money because of it. What is the solution to the problem?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Disconnected messages on incoming calls

Post by lbmofo » Wed May 30, 2012 3:49 pm

chirocool777 wrote:I've been having the same problem most recently. People calling my number get a 'phone disconnected message'. This is bad because it's the number I use for my business and I'm losing money because of it. What is the solution to the problem?
Are these people (trying to call you) with the same phone company (example a particular landline company or cell phone company)? Have you tried calling yourself from another number? If that produces the same "disconnect" msg, maybe easier for you to hunt down by calling your other number's provider saying "can't call a working number."

This may not be pertinent, but just curious, who is your carrier ("Current Telephone Company") for the number you are having trouble with? http://tnid.us
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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