This is a problem. Is anyone else having this issue?
Have you contacted our support folks? It sounds like it maybe a routing issue with our carrier.
Prior to contacting support, you will want to capture recent failed call examples. Please include the date,time, caller's phone number, & the message they hear when attempting the call.
I've called myself several times from my cell phone and sometimes I get the phone company message that the number I am calling has been disconnected.
Right now it is very random.
Especially if you choose not to give them the information they need to fix your problem. I have seen many problems like yours that were solved by the customer noting times in a log like you were asked to do. ooma has the ability to check server logs and discover the real problem. When you don't give them any information, they can't help you. Since getting great service sometimes requires a little effort on your part, maybe ooma is not for you. I'll bet your local utility would love to have you back again. Oh, and did I mention that they might not be perfect either? Last year after a rodent took revenge on a fiber optic cable, I went without reliable service on my Qwest landline for almost a week. They never offered a refund or even said, "We're sorry!"jimmyjam358 wrote:I have been having this problem for months now, all I get from customer service is to create a log of when this is occuring.
Good luck getting any help from customer support.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
We ported our Qwest number to ooma in June 2011. Starting 11/9/2011, we suddenly could not call the house from our T-mobile cells, something that used to work fine. We get the "number disconnected message." Other folks with T-mobile get the same message.
I provided to ooma exact times of calls; ooma claimed they were looking into it. Weeks passed without further word from ooma. As a prod, I tried replying to ooma email regularly, always using the initial incident number. I tried calling customer service, gave up after 30 min on hold. Now they don't even respond to new emails without the incident number.
Our second ooma number does work with T-mobile, but the point of paying for a port was to keep the number we'd had
for over 10 years.
I told ooma, just tell me, do my T-mobile calls go into their servers. If they do, it's an ooma problem and they need to fix it.
If not, I need to start complaining to T-mobile, another horrid can of worms. A simple request but the pathetically incompetent ooma customer service is unable to do that.
The problem is in their routing tables.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Can you call your cell phone number(s) from your Ooma phone number?
If you can't call your cell phone number(s) from your Ooma phone number, besides doing what Murphy suggested, try making some calls to your cell phone(s). Then go to you My Ooma Call Logs at https://my.ooma.com/call_logs , and cut and paste the numbers that wouldn't go through, to include phone number(s) Date and time etc., in an E-mail to Ooma Customer Support, and explaining what is happening.
Note: Ooma like very recent phone number information.
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Was there ever a resolution to this problem? Of course, it's the people trying to reach me to give me a job that can't get through.. I don't get any record of them calling on my call logs and people calling from other area codes can get through fine. Tried to call OOMA, but sat on hold and gave up.. email told me to call OOMA. I've rebooted the telo, rebooted the router.
I can call out fine, but why are callers from my own area code getting the 'disconnected' message?